AI-Driven Client Implementation Consultant

Certara; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Training & development

Job summary

Certara is seeking a Medical Writer Enablement Specialist to help clients adopt CoAuthor with AI-assisted writing. You will lead onboarding, training, and ongoing enablement for client writers, reviewers, and project teams through live sessions, workshops, and office hours.

You will configure CoAuthor for clients, reflecting their document types and standards, guide responsible AI usage, and create training materials.

Qualifications

• Bachelor's degree in life sciences or related field; advanced degree preferred.
• Minimum 3 years of regulatory or medical writing experience in pharma/biotech/CRO.
• Strong understanding of regulatory writing workflow and challenges.
• Interest in AI-enabled tools; hands-on experience with generative AI is a plus.
• Comfortable learning and configuring new software, with Word proficiency.
• Experience training or presenting to groups; strong communication skills.

Responsibilities

• Develop expertise in CoAuthor features, templates, and AI capabilities as product evolves.
• Plan and deliver onboarding, training, and ongoing enablement for client writers, reviewers, and teams.
• Understand client regulatory writing workflows and how CoAuthor fits into them.
• Configure CoAuthor templates and prompts reflecting document types and standards.
• Guide clients in responsible AI usage, prompting, and verification of AI outputs.
• Create training materials, quick-start guides, and best-practice resources.
• Identify adoption challenges and partner with account/product teams to address them.
• Capture client feedback and share with Product/Development as actionable input.
• Participate in client meetings and product demos, bringing medical writing credibility.
• Collaborate with team to continually improve enablement approach.
• Manage multiple client engagements and ensure timelines are met.

Skills

Regulatory writing

Medical writing

Client enablement

Training delivery

Communication skills

Microsoft Word

Project management

Problem solving

Team collaboration

AI tooling awareness

Education

Bachelor's degree in life sciences

MS/PhD/PharmD preferred

Tools

CoAuthor platform

Generative AI tools

AI prompts configuration

Job description

Certara is seeking a Medical Writer Enablement Specialist to help clients adopt CoAuthor with AI-assisted writing. You will lead onboarding, training, and ongoing enablement for client writers, reviewers, and project teams through live sessions, workshops, and office hours.

You will configure CoAuthor for clients, reflecting their document types and standards, guide responsible AI usage, and create training materials.