AI-Driven Certification Content Coordinator

EdCast; Mountain View (CA); Hybrid; USD 7,400 - 12,000; Full time

Job summary

Cornerstone, a leader in workforce readiness, seeks a Certification Program Coordinator to manage LMS content, asset creation, localization, and revenue-ops support. You will ensure high-quality candidate experiences and maintain documentation across certification assets, channels, and AI-enabled automation initiatives.

You will collaborate with the Instructional Designer, Certification Team Lead, and cross-functional partners to publish timely changes, coordinate translations, and sustain

Qualifications

• Create, update, and maintain candidate-facing certification support materials, including study guides, exercises, and exam prep resources.
• Manage learner-facing content structure and administration within the LMS ensuring accurate configuration and positive candidate experience.
• Support revenue operations activities related to partner and customer program requirements.
• Serve as a primary point of contact for certification-related inquiries from customers, partners, and employees.

Responsibilities

• Own candidate-facing communications for all certification program changes, including new credential launches and policy updates.
• Coordinate localization of candidate-facing materials into all required languages; manage machine translation workflows.
• Maintain accurate records and documentation related to content administration and support workflows.
• Build and maintain knowledge articles covering common candidate inquiries (eligibility, scheduling, results, renewals).
• Identify and implement AI-enabled automation for routine tasks; measure impact.

Skills

LMS content admin

Content localization

Customer support

AI tools

Cross-functional work

Communication skills

Tools

ServiceNow

Cornerstone U

Galaxy

AI authoring tools

Job description

Cornerstone, a leader in workforce readiness, seeks a Certification Program Coordinator to manage LMS content, asset creation, localization, and revenue-ops support. You will ensure high-quality candidate experiences and maintain documentation across certification assets, channels, and AI-enabled automation initiatives.

You will collaborate with the Instructional Designer, Certification Team Lead, and cross-functional partners to publish timely changes, coordinate translations, and sustain