Learning Content Program Coordinator

EdCast; Mountain View (CA); Híbrido; USD 7400 - 12.000; Jornada completa

Descripción de la vacante

Cornerstone, a leader in workforce readiness, seeks a Certification Program Coordinator to manage LMS content, asset creation, localization, and revenue-ops support. You will ensure high-quality candidate experiences and maintain documentation across certification assets, channels, and AI-enabled automation initiatives.

You will collaborate with the Instructional Designer, Certification Team Lead, and cross-functional partners to publish timely changes, coordinate translations, and sustain

Formación

• Create, update, and maintain candidate-facing certification support materials, including study guides, exercises, and exam prep resources.
• Manage learner-facing content structure and administration within the LMS ensuring accurate configuration and positive candidate experience.
• Support revenue operations activities related to partner and customer program requirements.
• Serve as a primary point of contact for certification-related inquiries from customers, partners, and employees.

Responsabilidades

• Own candidate-facing communications for all certification program changes, including new credential launches and policy updates.
• Coordinate localization of candidate-facing materials into all required languages; manage machine translation workflows.
• Maintain accurate records and documentation related to content administration and support workflows.
• Build and maintain knowledge articles covering common candidate inquiries (eligibility, scheduling, results, renewals).
• Identify and implement AI-enabled automation for routine tasks; measure impact.

Conocimientos

LMS content admin

Content localization

Customer support

AI tools

Cross-functional work

Communication skills

Herramientas

ServiceNow

Cornerstone U

Galaxy

AI authoring tools

Descripción del empleo

Certification Program/LMS (Learning Systems) Content Coordinator | Hyderabad or Pune | Hybrid

About Cornerstone

At Cornerstone, we believe in AI that works in the service of people, amplifying their judgment to drive high-performing, future-ready organizations forward. Cornerstone Workforce AI™, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph™, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent. Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness.

About the Role

The Certification Program Coordinator supports the day-to-day operational and administrative work of the Cornerstone Certification Program, including certification asset creation and maintenance, LMS content administration, revenue operations support, and customer-facing certification support. You help give candidates, customers, partners, and employees a high-quality certification experience. As the program expands, you will also play a key part in content localization initiatives that are expected to significantly increase the number of assets to manage.

In This Role

• You Will Create, update, and maintain candidate-facing certification support materials, including study guides, exercises, and exam preparation resources, in alignment with exam blueprints and content direction from the Instructional Designer (Assessment Programs).
• Manage learner-facing content structure and administration within the LMS, ensuring certification content is accurately configured, accessible, and delivers a positive candidate experience.
• Support revenue operations activities related to partner and customer program requirements, ensuring certification offerings are accurately represented and operationally sound.
• Serve as a primary point of contact for certification-related inquiries from customers, partners, and employees, resolving issues efficiently and escalating complex cases as appropriate.
• Own candidate-facing communications for all certification program changes, including new credential launches, exam retirements, version updates, and grandfathering policies Draft and distribute announcements across all active candidate channels: Cornerstone Community, email, ServiceNow, Cornerstone U, and Galaxy, ensuring every channel is updated simultaneously and no channel is missed Maintain a communications calendar aligned to the product release schedule so candidates receive advance notice before changes take effect Partner with the Certification Team Lead to ensure change communications are approved, accurate, and consistent with program branding before distribution Coordinate localization of candidate-facing materials into all required languages; manage machine translation workflows and oversee human post-editing to ensure accuracy and consistency before publication Maintain accurate records and documentation related to content administration, asset management, and support workflows.
• Build and maintain a library of knowledge articles covering common candidate inquiries (exam eligibility, scheduling, results, renewals, voucher redemption); use AI-assisted authoring tools to draft and update articles and configure automated responses that deflect routine tickets without human intervention.
• Monitor self-service deflection rates and update the knowledge base when new inquiry types emerges or program content changes.
• Identify, test, and implement AI-enabled automation for routine operational work; measure impact and retire unnecessary manual processes.
• Draft status emails, record updates, and standard responses with AI assistance, with human review before anything reaches a customer or partner and recommend retiring manual steps once automation is in place.
• Continuously maps the routine and repeatable tasks within this role, identifies automation opportunities using AI and workflow tools, proposes and implements solutions, and measures whether the automation delivers the expected time and quality improvement.
• Perform other duties as assigned.

What Success Looks Like

Support responsiveness: First response to certification inquiries within 1 business day and 85% resolved within 3 business days. Content currency: 100% of candidate-facing materials aligned to the current product within 3 weeks of each major Cornerstone release. Record accuracy: Certification program and content administration records at 99% or higher accuracy, with errors corrected within 5 business days. Coordinate localization of candidate-facing materials into all required languages; manage machine translation workflows and oversee human post-editing to ensure accuracy and consistency before publication. AI transformation: Baseline hours spent on status emails, record updates, and standard responses measured in the first 90 days, then reduced by 30% within 12 months, with review controls maintained. Voucher redemption accuracy: 100% of redeemed vouchers reconcile to the correct partner tier and exam record with zero revenue discrepancy per reporting period. All candidate-facing channels (Community, email, ServiceNow, Cornerstone U, Galaxy) updated within a maximum of 1 business day of any program change, with no channel more than 3 days behind any other.

You Have Got What it Takes

If you Have Experience with LMS content administration and learner-facing content management. Strong organizational skills and attention to detail in managing program assets and documentation. Experience in customer or partner-facing support roles. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Strong communication skills and ability to work cross-functionally. Ability to evaluate AI outputs and apply sound judgment about when a human must decide. Experience managing communications across multiple digital channels (email, community platforms, support portals, learning portals). Experience with localization workflows including machine translation tools and human post-editing processes; able to assess translation quality without necessarily being fluent in the target language.

Preferred Experience

• Familiarity with revenue operations processes or program administration.
• Experience with content localization or translation coordination.
• Experience using AI or workflow tools to automate routine administrative work.

AI Continuous Learning

Identifies routine administrative and support tasks (status emails, record updates, standard responses) that AI can handle and retires manual steps once automation is in place. Uses AI tools every day in their own work and can show an example where AI changed how the work is done, not just how fast. Evaluates AI output critically for accuracy, bias, privacy and data handling, and knows when a human must decide. Actively explores internal (Cornerstone AI) and external tools, brings recommendations to the team, and retires tools and processes that do not earn their place. Keeps skills current through communities, certifications, hands-on experimentation and industry learning, and shares what they learn with the team.

How You Work

Customer obsessed: Start with the learner's and the account's problem, not the tool. Innovate and transform: Challenge the status quo and retire systems and processes that do not earn their place. Proactive leadership: See problems and act before being asked. Get it done: Ship, measure and iterate. Forward looking: Plan for where technology and the business are going. AI native: Use AI daily to rethink work, not just accelerate it. Get uncomfortable to succeed: Take on hard, ambiguous problems and stay with them.