AI-Driven Billing & Customer Support Specialist

Findoctave; Northern (KY); Hybrid; USD 32,000 - 37,000; Full time

Benefits offered by this job

Life insurance

Disability and AD&D

401k

Paid Time Off

Job summary

Octave is seeking a Billing Specialist to serve as the primary contact for clients nationwide within our Revenue Cycle team. The role involves eligibility checks, invoicing, posting payments, submitting claims, and responding to billing inquiries across multiple platforms.

The position supports various time zones with a 9am–6pm PST schedule, reporting to the Revenue Cycle Manager and leveraging AI tools to improve efficiency and quality in day‑to‑day tasks.

Qualifications

• Minimum 2 year experience working in healthcare administration (e.g. front office, insurance or patient billing, medical claims & coding, insurance verification, in‑network and out‑of‑network payers, etc.).
• Experience with patient‑facing communication tools such as Zendesk, live phone support, or chat platforms.
• Google Suite & Apple MacBook experience preferred.

Responsibilities

• Organizes and conveys information clearly and concisely through timely, warm, and precise communication with clients, clinicians, and other Octave employees.
• Efficiently works across various platforms to perform eligibility checks, generate invoices/super bills, process and post payments daily, submit insurance claims, and respond to clients’ billing inquiries.
• Efficiently utilizes multiple software systems to perform eligibility checks, generate superbills, process and post payments, submit insurance claims, respond to patient billing inquiries, and alert management of potential concerns.
• Adheres to standard operating procedures to guarantee information is complete, accurate, clear, and concise.
• Performs follow-up actions to ensure work quality, task completion, and alignment with individual and department goals
• Communicates effectively with health plans to obtain necessary information and resolve issues.
• Handles incoming client inquiries efficiently, ensuring timely responses and applying specialized knowledge for successful resolution.
• Manage patient statement processing and accurately and promptly post payments, ensuring account reconciliation and discrepancy resolution.
• Actively seeks innovative ways to streamline processes and enhance efficiency as Octave grows.
• Leverage AI tools as a core part of daily work (drafting, research, iteration) to improve efficiency, quality, and decision‑making.

Skills

Customer service

Communication

Multitasking

Empathy

AI tools

Problem solving

Phone support

Attention to detail

Team collaboration

Discretion

Education

Healthcare administration experience

Tools

Zendesk

Live chat

Phone support tools

Google Suite

MacBook familiarity

Job description

Octave is seeking a Billing Specialist to serve as the primary contact for clients nationwide within our Revenue Cycle team. The role involves eligibility checks, invoicing, posting payments, submitting claims, and responding to billing inquiries across multiple platforms.

The position supports various time zones with a 9am–6pm PST schedule, reporting to the Revenue Cycle Manager and leveraging AI tools to improve efficiency and quality in day‑to‑day tasks.