AI Developer – Google CES

TechDigital Group; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

A technology firm in the United States is seeking a candidate to design and build AI-driven customer engagement solutions. The role requires expertise in Google Customer Engagement Suite, Dialogflow CX, and experience with Python or JavaScript. Responsibilities include developing conversational AI, integrating systems via APIs, and implementing services on Google Cloud. Candidates should have a strong background in conversational AI and NLP fundamentals, with knowledge of GCP architecture being a plus.

Qualifications

• Hands-on experience with Google CES/CCAI and Dialogflow CX.
• Proficiency in Python or JavaScript.
• Experience with GCP and REST API integrations.
• Understanding of Conversational AI and NLP fundamentals.

Responsibilities

• Design and build AI-driven customer engagement solutions using Google CES.
• Develop conversational AI using Dialogflow CX / CCAI.
• Build and tune NLP models, intents, and flows.
• Integrate CES with enterprise systems via APIs.
• Implement AI services on GCP.
• Monitor and optimize AI performance and conversation analytics.

Skills

Google CES / CCAI

Dialogflow CX

Python

JavaScript

GCP

REST API integrations

Conversational AI

NLP fundamentals

Tools

Dialogflow CX

Job description

Top must have's:

• Hands-on Google CES / CCAI, Dialogflow CX
• Python or JavaScript
• GCP and REST API integrations
• Conversational AI / NLP fundamentals

Role Summary

Design and build AI-driven customer engagement solutions using Google Customer Engagement Suite (CES), including conversational AI, virtual agents, and agent assist.

Key Responsibilities

• Develop conversational AI using Dialogflow CX / CCAI
• Build and tune NLP models, intents, and flows
• Integrate CES with enterprise systems via APIs
• Implement AI services on GCP (Cloud Functions/Run, Pub/Sub)
• Monitor and optimize AI performance and conversation analytics

Required Skills

• Hands-on Google CES / CCAI, Dialogflow CX
• Python or JavaScript
• GCP and REST API integrations
• Conversational AI / NLP fundamentals

Nice to Have

• Vertex AI / GenAI exposure
• Contact center or telecom experience
• Google Cloud certification