AI Delivery Lead — Remote, Client-Facing

Ladders; United States; Remote; USD 120,000 - 145,000; Full time

Benefits offered by this job

Remote and in-person work options

Travel up to 25%

Flexible work hours

Job summary

Ladders is seeking a Functional Lead, AI & Agentforce Delivery to join our client-facing leadership team in IT consulting. You will guide AI implementation initiatives from early solution definition through project execution, translating business needs into concrete use cases and aligning stakeholders around outcomes while tracking scope, schedule and financial performance.

This remote role includes travel up to 25%, flexible hours, and close collaboration with delivery teams to ensure

Qualifications

• 5+ years of AI-related implementation experience on Salesforce or AWS.
• Exceptional verbal and written communication skills.
• Experience in a professional services or consulting environment.
• Proven leadership as a project manager or Scrum leader.
• Familiarity with estimation and sizing, plus SOW and Change Order contracting.
• Salesforce Admin certification plus Sales Cloud or Service Cloud Consultant certification.
• Track record of writing SOWs and managing project scope.

Responsibilities

• Manage delivery of AI implementation projects from kickoff through completion.
• Guide customers in defining use cases and business outcomes.
• Transition customers from sales to project delivery.
• Plan and monitor project financials, scope, and schedule.
• Serve as the primary client contact and manage relationships.
• Facilitate regular status meetings with stakeholders.
• Oversee project team members in solution delivery.

Skills

Communication skills

Leadership

Project management

Stakeholder management

Agile/Scrum

Tools

Salesforce Admin Certification

Sales Cloud Certification

Service Cloud Certification

Salesforce/AWS experience

Job description

Ladders is seeking a Functional Lead, AI & Agentforce Delivery to join our client-facing leadership team in IT consulting. You will guide AI implementation initiatives from early solution definition through project execution, translating business needs into concrete use cases and aligning stakeholders around outcomes while tracking scope, schedule and financial performance.

This remote role includes travel up to 25%, flexible hours, and close collaboration with delivery teams to ensure