AI & Data Process Analyst: Shape Efficient Workflows

Furniture Mart USA; Sioux Falls, Northern (SD, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full benefits package

401(k) with employer match

Big employee discounts on furniture

Job summary

Furniture Mart USA is seeking a Business Process Analyst to connect business teams with Data & AI experts, ensuring the right problems are solved and scalable solutions are built. You will lead interviews, map processes, and transform needs into clear requirements, enabling engineers and data scientists to deliver effective solutions.

You will collaborate across Merchandising, Logistics, Retail Operations, Finance, and Customer Experience, driving standardized, scalable processes and measurable

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, or a related field, or equivalent professional experience.
• 2+ years of experience in Business Analysis, Business Process Analysis, Requirements Gathering, or a similar role.
• Proven experience documenting and mapping business processes using BPMN, SIPOC, process flow diagrams, or swimlane diagrams.
• Strong interviewing, facilitation, and active listening skills.
• Ability to uncover detailed process information from subject matter experts and operational teams.
• Confidence to respectfully challenge assumptions and help drive process standardization.
• Excellent written and verbal communication skills.
• Strong organizational and project management capabilities with the ability to manage multiple initiatives simultaneously.

Responsibilities

• Partner with stakeholders across Merchandising, Logistics, Retail Operations, Finance, Customer Experience, and other business functions to understand current workflows and challenges.
• Lead interviews, workshops, and job-shadowing sessions to gather detailed process information and uncover operational insights.
• Document and visualize business processes using tools such as process maps, swimlane diagrams, and SIPOC models.
• Analyze existing workflows to identify inefficiencies, inconsistencies, duplication, and opportunities for improvement.
• Transform business needs into clear, organized functional requirements that enable engineers, analysts, and data scientists to develop effective solutions.
• Collaborate with Data & AI team members throughout project lifecycles to clarify requirements and validate outcomes.
• Maintain a centralized library of process documentation and requirements to support ongoing business evolution.
• Help prioritize process improvement and AI enablement opportunities based on business value and organizational readiness.
• Communicate findings and recommendations effectively with both business and technical audiences.

Skills

Business Analysis

Process Mapping

Stakeholder Interviewing

Requirements Gathering

Documentation

Project Management

Communication

Education

Bachelor's degree in Business Administration, Information Systems, or related field

Tools

Visio

Lucidchart

Miro

Confluence

Jira

Job description

Furniture Mart USA is seeking a Business Process Analyst to connect business teams with Data & AI experts, ensuring the right problems are solved and scalable solutions are built. You will lead interviews, map processes, and transform needs into clear requirements, enabling engineers and data scientists to deliver effective solutions.

You will collaborate across Merchandising, Logistics, Retail Operations, Finance, and Customer Experience, driving standardized, scalable processes and measurable