AI Customer Success Manager | Build Growth & Product Impact

raylu-ai; New York (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with 3% automatic contribution

Paid lunches

Citi Bike benefit

Job summary

Raylu is hiring our first Customer Success Manager to be the face of the company and make the product indispensable to customers. You will own the full customer journey—from first login to daily power user—acting as the bridge between customer insights and product improvements.

You will own onboarding, trial conversion, and high-touch engagement, build dashboards, influence the roadmap, drive renewals and expansion, and help establish a scalable CS foundation with cross-functional teams in a

Qualifications

• 2-5 years in customer success/account management at a hyper-growth B2B startup or finance in PE or VC, consulting.

Responsibilities

• Onboarding & Trial Conversion: Quickly educate teams on Raylu and tailor the product to solve research problems.
• Metrics & High-Touch Engagement: Set up dashboards and monitor customer activity to trigger proactive product updates.
• Product Expertise & Roadmap Influence: Synthesize feedback into clear product requirements shaping the roadmap.
• Expansion & Growth: Drive renewals and account growth by quantifying value and identifying expansion opportunities.
• CS Foundation: Build repeatable processes, playbooks, dashboards, and operating frameworks in collaboration with Partnerships, Sales, and GTM.

Skills

Customer success

Account management

Product sense

Prompt engineering

Executive communication

Job description

Raylu is hiring our first Customer Success Manager to be the face of the company and make the product indispensable to customers. You will own the full customer journey—from first login to daily power user—acting as the bridge between customer insights and product improvements.

You will own onboarding, trial conversion, and high-touch engagement, build dashboards, influence the roadmap, drive renewals and expansion, and help establish a scalable CS foundation with cross-functional teams in a