AI Customer Success & Implementation Lead - Remote

Getwingapp

United States

Remote

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Central is seeking an Implementation & Customer Success Manager to shepherd customers from contract through first live call. You will own live accounts, configure the product, troubleshoot issues, and engage directly with clients to ensure the AI meets their needs.

You'll set up call forwarding, build call flows, manage integrations with healthcare and telephony tools, and coordinate with engineering for fixes.

Qualifications

3+ years in implementation, onboarding, or customer success in a B2B software environment.
Experience configuring software using workflow or automation builders.
Daily phone interaction with customers; not limited to email support.
Familiarity with healthcare systems (EHR, PMS) and telephony tech.

Responsibilities

Take new customers live by setting up call forwarding and building call flow end-to-end.
Configure product features including flow builder, prompt builder, transfer settings, and notification rules.
Manage integrations with systems like athenahealth, Brightree, and Availity, ensuring API keys and credentials are set up.
Conduct daily onboarding calls, check-ins, escalations, and proactive interventions.
Triage issues to engineering with detailed reports, verifying fixes and informing customers.
Identify churn risks early and intervene to protect revenue, including addressing past-due invoices.
Document recurring fixes to enable self-service for customers.
Maintain regular communication with clients to ensure satisfaction and address concerns promptly.