AI Customer Service Intern — Optimize AI Calls & Bookings

Wayne State University; Gaithersburg (MD); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Direct exposure to executive leadership

Real ownership of projects

Consideration for future opportunities

Job summary

TurnPoint Services is looking for a dedicated AI Intern for a 12-week, full-time, paid internship in Gaithersburg, Maryland. The role offers hands-on experience in evaluating AI performance related to customer interactions and includes access to executive leadership during a cohort-based program.

Ideal candidates are undergraduates (Juniors/Seniors) with a strong analytical mindset and a passion for data-driven insights, plus the opportunity for future roles within TurnPoint.

Qualifications

• Current student in business, operations, analytics, or related field.
• Must be eligible to work in the U.S. without sponsorship.

Responsibilities

• Review AI-handled customer interactions.
• Identify patterns and gaps in AI performance.
• Make actionable recommendations for improvements.

Skills

Analytical mindset

Attention to detail

Data handling

Ownership mindset

Education

Undergraduate (Junior/Senior)

Job description

TurnPoint Services is looking for a dedicated AI Intern for a 12-week, full-time, paid internship in Gaithersburg, Maryland. The role offers hands-on experience in evaluating AI performance related to customer interactions and includes access to executive leadership during a cohort-based program.

Ideal candidates are undergraduates (Juniors/Seniors) with a strong analytical mindset and a passion for data-driven insights, plus the opportunity for future roles within TurnPoint.