AI Customer Experience Intern — Optimize Calls

Wayne State University; Baton Rouge (LA); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Direct exposure to executive leadership

Consideration for future opportunities

Paid internship

Job summary

TurnPoint Services, based in Baton Rouge, LA, seeks interns for a unique 12-week, full-time internship focusing on AI applications in customer interactions. Interns will evaluate AI efficiency, provide actionable insights, and collaborate across teams.

Ideal candidates are business or analytics students in their junior or senior year, who are detail-oriented and data-savvy. The role ensures real ownership and the opportunity for future employment with TurnPoint.

Qualifications

• Must be authorized to work in the U.S. without current or future sponsorship.
• Candidates should have exposure to customer service, call centers, or service businesses.

Responsibilities

• Review AI-handled customer interactions.
• Identify patterns, gaps, and missed opportunities.
• Turn insights into clear, actionable recommendations.
• Partner with Operations, Contact Center, and Revenue teams.

Skills

Analytical and detail-oriented

Comfortable working with data

High ownership mindset

Education

Undergraduate (Junior/Senior) — business, operations, analytics, or similar

Job description

TurnPoint Services, based in Baton Rouge, LA, seeks interns for a unique 12-week, full-time internship focusing on AI applications in customer interactions. Interns will evaluate AI efficiency, provide actionable insights, and collaborate across teams.

Ideal candidates are business or analytics students in their junior or senior year, who are detail-oriented and data-savvy. The role ensures real ownership and the opportunity for future employment with TurnPoint.