AI Customer Adoption Lead

Broccoli; San Francisco (CA); On-site; USD 160,000 - 230,000; Full time

Job summary

Broccoli AI in San Francisco is hiring an AI Customer Strategy Lead to drive customer rollout from signed contract to live on our platform. You will map each business, configure the platform to fit their front office, and lead adoption across offices and technicians.

You’ll partner with forward‑deployed engineers, own the customer, and shape repeatable playbooks as we scale. This hands-on transformation role rewards ownership, data‑driven decisions, and measurable value for SMB customers in home

Qualifications

• 4–8+ years in implementation or deployment at growth software companies.
• Experience with SMBs and multi-location operations.
• Track record of getting customers live and using the platform.
• Comfort with data, ROI measurement, and business impact.
• AI-native mindset and daily use of AI tools.

Responsibilities

• Own the rollout from signed contract to live on the platform.
• Understand customer operations and tailor platform configuration.
• Drive adoption across front office, technicians, and locations.
• Partner with forward‑deployed engineers to deliver outcomes.
• Build repeatable playbooks to scale customer delivery.
• Turn field learnings into product signals for roadmap.

Skills

Implementation

Onboarding

Data analysis

Stakeholder management

Tools

CRM

Data visualization

Job description

Broccoli AI in San Francisco is hiring an AI Customer Strategy Lead to drive customer rollout from signed contract to live on our platform. You will map each business, configure the platform to fit their front office, and lead adoption across offices and technicians.

You’ll partner with forward‑deployed engineers, own the customer, and shape repeatable playbooks as we scale. This hands-on transformation role rewards ownership, data‑driven decisions, and measurable value for SMB customers in home