AI Conversation Designer: Shape Trustworthy Interactions

Zof AI; San Francisco, Northern (CA, KY); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Zof AI in San Francisco, CA, seeks a Content Designer to shape how our AI talks to people who depend on it. You will own tone, flow, and how the system handles uncertainty, designing language as an interface between users and technology.

Sitting between design, product, and AI engineering, you will test prompts against transcripts, iterate on conversations, and ensure trust is built sentence by sentence across surfaces.

Qualifications

• Experience in conversation design, UX writing, or content design.
• Working understanding of how LLM systems behave and fail.
• Excellent command of tone, clarity, and voice.
• Ability to prototype and test conversational flows.
• Comfort collaborating closely with engineers.
• Attention to detail and a high quality bar.
• Clear communication.
• Comfort operating in a fast-moving environment.

Responsibilities

• Design the conversational behavior of Zof AI products: tone, personality, and flow.
• Design how the AI handles uncertainty: when it hedges, asks, or escalates.
• Write and test system prompts and response guidelines with AI engineers.
• Design human-handoff moments so escalation feels safe, not broken.
• Review real transcripts and iterate on how conversations actually go.
• Partner with the evals team to make conversation quality measurable.
• Keep a consistent voice across product surfaces and channels.
• Raise the bar for how the product communicates under every condition.

Skills

Conversation design

UX writing

Content design

LLM behavior

Cross-functional collaboration

Job description

Zof AI in San Francisco, CA, seeks a Content Designer to shape how our AI talks to people who depend on it. You will own tone, flow, and how the system handles uncertainty, designing language as an interface between users and technology.

Sitting between design, product, and AI engineering, you will test prompts against transcripts, iterate on conversations, and ensure trust is built sentence by sentence across surfaces.