Sales Operations Manager - Governance Specialist

ADP; Florham Park (NJ); Hybrid; USD 87,000 - 162,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Short- & Long-Term Disability

Charitable Contribution Match

Holidays

Personal Days & Vacation

Paid Volunteer Time Off

and more

Job summary

ADP is seeking a Sales Operations Manager – Governance Specialist to lead governance, risk controls, and escalation workflows for AI-generated content within Worldwide Commercial Operations. The role focuses on ensuring compliance with legal and brand standards while embedding governance into AI workflows.

The position is hybrid (3 days in the office, 2 remote) and requires collaboration with Legal, Compliance, Security, Product, Enablement, and Sales to drive accountable AI usage and trusted

Qualifications

• Experience in compliance, risk management, legal operations, privacy, security governance, or regulated communications.
• Strong understanding of AI risks such as hallucination, bias, privacy exposure, or data leakage.
• Ability to design clear approval tiers and escalation paths.
• Experience writing policies, standards, procedures, or governance documentation.
• Strong collaboration with Legal, Compliance, Security, Product, Enablement, and Sales.
• Familiarity with NIST AI RMF, responsible AI frameworks, privacy frameworks, or model risk management.
• Experience auditing content, systems, or AI outputs.

Responsibilities

• Ensures AI outputs meet legal, compliance, and brand standards while maintaining safe and ethical AI practices.
• Defines governance frameworks, risk controls, and escalation paths for AI-generated content.
• Builds trust and scalability by embedding compliance into AI workflows.
• Audit and monitor for risk signals in AI outputs.
• Implements approval layers and human-in-the-loop processes.
• Educates stakeholders on governance requirements and best practices.

Skills

Regulatory compliance

AI governance

Risk management

Communication skills

Job description

ADP is hiring a Sales Operations Manager – Governance Specialist as part of the Sales Enablement team within Worldwide Commercial Operations. Defines AI content guardrails, risk, controls, compliance, workflows, and escalation paths.

This is a hybrid position, 3 days per week in the office and 2 days per week from home. Qualified candidates must live within commutable distance to one of our commercial offices and be willing to work on a hybrid schedule.

Role Purpose

• Ensures all AI-generated outputs meet legal, compliance, and brand standards while maintaining safe and ethical AI practices.
• Defines governance frameworks, risk controls, and escalation paths for AI-generated content.
• Builds trust and scalability by embedding compliance into AI workflows.

Key Focus Areas

• AI content compliance and risk management
• Governance frameworks and approval workflows
• Bias, hallucination, and data privacy risk mitigation
• Policy definition and enforcement

Core Deliverables

• Governance policies and compliance frameworks for AI outputs
• Approval and escalation workflows for sensitive content
• Risk audit findings and mitigation recommendations
• Documentation for traceability and version control

Ways Of Working

• Partners with legal and compliance teams to define standards
• Conducts audits and monitors for risk signals in AI outputs
• Implements approval layers and human-in-the-loop processes
• Educates stakeholders on governance requirements and best practices

Cross-Functional Partnerships

• Legal, compliance, and security teams for regulatory alignment
• Agent Enablement and Orchestration teams for workflow integration
• Prompt Engineer to embed guardrails into prompts
• Sales and enablement teams for adoption and awareness

Success Metrics

• Compliance adherence and reduction in risk incidents
• Audit pass rates and governance coverage
• Trust in AI-generated outputs across stakeholders
• Effectiveness of escalation and approval processes

Role Interdependencies

• AI Messaging Specialist identifies quality and risk signals
• Prompt Engineer embeds guardrails into prompts
• Agent Enablement and Orchestrator implement governance in workflows
• Governance Specialist owns policy, compliance, and risk management

Qualifications

• Experience in compliance, risk management, legal operations, privacy, security governance, content governance, or regulated communications
• Strong understanding of AI risks such as hallucination, bias, privacy exposure, unsupported claims, data leakage, and inaccurate personalization
• Ability to design clear approval tiers and escalation paths
• Experience writing policies, standards, procedures, or governance documentation
• Strong collaboration skills with Legal, Compliance, Security, Product, Enablement, and Sales
• Ability to balance risk reduction with business usability
• Excellent communication and training skills
• Familiarity with NIST AI RMF, responsible AI frameworks, privacy frameworks, or model risk management
• Experience with GDPR, data privacy, financial services, HR technology, or regulated customer communications
• Experience auditing content, systems, or AI outputs
• Experience designing human-in-the-loop controls
• Familiarity with logging, traceability, version control, and exception management

N/A

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $86,600.00 - USD $161,600.00 / Year*

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.