AI & Chatbot Strategy Analyst

People Prime Worldwide; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

People Prime Worldwide seeks a seasoned Business Analyst to drive chatbot initiatives and optimize customer engagement. You will collaborate with IT, product, and operations teams to identify improvement opportunities and implement AI-powered changes.

The role requires experience in IT services and consulting, with a strong grasp of AI, business operations, and chatbot development principles to support data-driven decisions across the organization.

Qualifications

• 4-8 years of experience in IT services & consulting as a Business Analyst or similar role.
• Strong understanding of artificial intelligence, business operations, and chatbot development principles.

Responsibilities

• Develop and maintain chatbots to improve customer engagement and resolve issues efficiently.
• Collaborate with cross-functional teams to identify areas for process improvement and implement changes using artificial intelligence tools.
• Analyze data from various sources (e.g., CRM systems) to inform business decisions and optimize operations.
• Design and execute experiments to test new technologies, processes, or products in a controlled environment.

Skills

Artificial intelligence

Business analysis

Chatbot development

Job description

People Prime Worldwide seeks a seasoned Business Analyst to drive chatbot initiatives and optimize customer engagement. You will collaborate with IT, product, and operations teams to identify improvement opportunities and implement AI-powered changes.

The role requires experience in IT services and consulting, with a strong grasp of AI, business operations, and chatbot development principles to support data-driven decisions across the organization.