Senior AI Chatbot Business Analyst (Retail) – 3-Month Contract

Paladin Consulting; Plano (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A consulting firm is seeking a Senior Business Analyst to enhance customer care experience through AI-driven chatbot solutions. This role involves collaborating with stakeholders to define strategies, managing chatbot enhancements, and analyzing performance metrics. Ideal candidates have strong analytical skills and experience in conversational AI solutions. This contract position is based in Plano, Texas.

Qualifications

• Proven experience in chatbots or conversational AI solutions.
• Strong understanding of natural language understanding (NLU/NLP).
• Demonstrated success in automation or digital transformation.

Responsibilities

• Identify use cases for chatbot automation.
• Define chatbot requirements and training data strategies.
• Develop roadmaps for chatbot enhancements.
• Analyze performance metrics and drive continuous improvement.
• Conduct functional assessments for chatbot integration.

Skills

Experience enabling or optimizing chatbots

Understanding of AI/ML fundamentals

Success in improving deflection rates

Stakeholder management

Analytical mindset

Tools

Google Dialogflow

Microsoft Copilot

IBM Watson

Amazon Lex

Salesforce

ServiceNow

Zendesk

Job description

A consulting firm is seeking a Senior Business Analyst to enhance customer care experience through AI-driven chatbot solutions. This role involves collaborating with stakeholders to define strategies, managing chatbot enhancements, and analyzing performance metrics. Ideal candidates have strong analytical skills and experience in conversational AI solutions. This contract position is based in Plano, Texas.