AI Chatbot Evaluation & Operations Analyst

Crossing Hurdles; United States; On-site; USD 65,000 - 100,000; Full time

Job summary

Crossing Hurdles in the United States is seeking a Business Analyst to evaluate and improve AI-driven chatbot performance, compiling assessments from structured evaluations and coordinating with product, data, and engineering teams to refine criteria.

The role requires a Bachelor's degree and hands-on analytics experience, with proficiency in Excel, SQL, Power BI, or Tableau, and strong communication and problem-solving skills.

Qualifications

• Hold a Bachelor’s degree in Business Administration, Finance, Computer Science, or related field.
• Demonstrate strong relevant experience as a Business Analyst or in a similar role.
• Exhibit strong analytical, problem-solving, and communication skills.
• Proficient in Excel, SQL, Power BI, Tableau or similar tools.
• Experience in requirements gathering, process mapping, and documentation.

Responsibilities

• Evaluate and compare chatbot responses against defined criteria.
• Analyze outputs and conduct structured evaluations.
• Provide clear assessments to improve AI response quality.
• Collaborate with cross-functional teams to enhance evaluation processes.

Skills

Analytical thinking

Problem-solving

Communication skills

Business analysis

Requirements gathering

Process mapping

Education

Bachelor's degree in a related field

Tools

Excel

SQL

Power BI

Tableau

Job description

Crossing Hurdles in the United States is seeking a Business Analyst to evaluate and improve AI-driven chatbot performance, compiling assessments from structured evaluations and coordinating with product, data, and engineering teams to refine criteria.

The role requires a Bachelor's degree and hands-on analytics experience, with proficiency in Excel, SQL, Power BI, or Tableau, and strong communication and problem-solving skills.