AI Chatbot Quality & Analytics Analyst

Crossing Hurdles; United States; On-site; USD 65,000 - 105,000; Full time

Job summary

Crossing Hurdles is seeking a Business Analyst in the United States to evaluate chatbot responses, analyze outputs, and provide structured assessments to improve AI quality. The role collaborates with cross-functional teams to refine evaluation processes and ensure alignment with defined criteria.

The ideal candidate holds a relevant degree and demonstrates strong analytical, problem-solving, and communication skills, with proficiency in Excel, SQL, Power BI, and Tableau.

Qualifications

• Bachelor's degree in business administration, finance, CS, or related field.
• Experience as a business analyst or in a similar role.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with Excel, SQL, Power BI, Tableau, or similar tools.
• Experience in requirements gathering, process mapping, and documentation.

Responsibilities

• Evaluate and compare chatbot responses against defined criteria.
• Analyze outputs and conduct structured evaluations.
• Provide clear assessments to improve AI response quality.
• Collaborate with cross-functional teams to enhance evaluation processes.

Skills

Analytical skills

Problem-solving

Communication skills

Education

Bachelor's degree in business administration, finance, computer science, or related field

Tools

Excel

SQL

Power BI

Tableau

Job description

Crossing Hurdles is seeking a Business Analyst in the United States to evaluate chatbot responses, analyze outputs, and provide structured assessments to improve AI quality. The role collaborates with cross-functional teams to refine evaluation processes and ensure alignment with defined criteria.

The ideal candidate holds a relevant degree and demonstrates strong analytical, problem-solving, and communication skills, with proficiency in Excel, SQL, Power BI, and Tableau.