AI Chat & Email Tech Support Specialist

Transcom; Greenville (SC); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Health benefits for you and family

401(k) with employer match

Paid vacation time

Job summary

Transcom in Greenville, SC is seeking a Technical Support Specialist to engage customers via chat and email, leveraging AI-assisted tools to resolve technical issues. The role is onsite and full-time, with a focus on accuracy, empathy, and timely responses in a high-volume environment.

Ideal candidates have strong troubleshooting skills, comfort with AI tools, and a customer-centric approach. Competitive hourly pay and comprehensive benefits accompany opportunities for growth within a global

Qualifications

• Must be 18+ years old and have a high school diploma or equivalent.
• Ability to pass a criminal background check and work onsite at Greenville, SC.
• Experience in a technical support or AI-assisted help environment is preferred.

Responsibilities

• Provide support to customers via chat and email using AI-assisted tools.
• Diagnose and troubleshoot technical issues while maintaining high professionalism.
• Document issues, resolutions, and escalation steps clearly and timely.

Skills

Technical troubleshooting

AI tools knowledge

Customer empathy

Onsite work readiness

Multitasking

Excellent communication

Education

High School Diploma or equivalent

18 years or older

Tools

AI tools

Job description

Transcom in Greenville, SC is seeking a Technical Support Specialist to engage customers via chat and email, leveraging AI-assisted tools to resolve technical issues. The role is onsite and full-time, with a focus on accuracy, empathy, and timely responses in a high-volume environment.

Ideal candidates have strong troubleshooting skills, comfort with AI tools, and a customer-centric approach. Competitive hourly pay and comprehensive benefits accompany opportunities for growth within a global