AI Automation Senior Analyst – Fast-Impact Ops Innovator

Dell Inc.; Hopkinton (MA); On-site; USD 92,000 - 119,000; Full time

Job summary

Dell Technologies in Hopkinton, MA is seeking a Senior Analyst to identify automation and AI opportunities within Services Operations and to build, test, and deploy AI-enabled solutions. You will collaborate with SMEs and leaders to move fast from concept to usable prototypes, helping scale validated wins across the transformation agenda.

The role emphasizes hands-on work, independent problem-solving, and effective communication with non-technical stakeholders in a dynamic,

Qualifications

• 2+ years of related experience in a professional role with a Bachelor's degree, or an advanced degree without experience
• Working technical proficiency with automation, scripting, or AI tooling sufficient to build and configure solutions directly
• Strong analytical and problem-solving skills, with a track record of picking up new tools quickly
• Ability to work independently against a loosely scoped problem with general direction
• Comfort operating in a fast-paced, experimentation-driven environment, including shifting across projects and stakeholders on short notice
• Clear communication skills, with the ability to work directly with non-technical business owners

Responsibilities

• Partner with task and team-level process owners across Services Operations to identify automation and AI opportunities
• Build and deploy working prototypes quickly, favoring a fast, testable solution over a perfect one
• Operate as part of a new AI Fusion Team, pairing your technical skill with a business owner's domain knowledge on each engagement
• Move across different projects, stakeholders, and leaders as priorities shift
• Evaluate and document what each initiative proves, so validated wins can inform and scale into the broader transformation agenda
• Bring genuine curiosity about new tools and techniques, with a bias toward testing ideas quickly

Skills

Automation

Scripting

AI tooling

Education

Bachelor’s degree

Job description

Dell Technologies in Hopkinton, MA is seeking a Senior Analyst to identify automation and AI opportunities within Services Operations and to build, test, and deploy AI-enabled solutions. You will collaborate with SMEs and leaders to move fast from concept to usable prototypes, helping scale validated wins across the transformation agenda.

The role emphasizes hands-on work, independent problem-solving, and effective communication with non-technical stakeholders in a dynamic,