AI & Automation Lead, Customer Operations

NextGenEnergyJobs; Alabama; On-site; USD 120,000 - 170,000; Full time

Job summary

AlertMedia is seeking an AI & Automation Lead for Customer Operations to drive automation initiatives across support, success, and operations. You will translate business needs into technical solutions and lead cross-functional teams to deliver impact.

The role requires strong curiosity, preference for acting on data, and ability to navigate ambiguity while maintaining clear communication and accountability.

Qualifications

• Leads with curiosity and can identify priorities in ambiguity.
• 2+ years in technical, operations, or strategy roles.
• Experience in customer success or implementation preferred.
• Engineering or computer science background preferred.
• Delivers ideas from concept to execution with minimal oversight.
• Strong PM skills for complex initiatives.
• Able to work cross-functionally with accountability.

Skills

Project management

Cross-functional influence

Ambiguity tolerance

Technical fluency

Independent execution

Customer success exp

Engineering background

Accountability

Learning agility

Communication skills

Job description

AI & Automation Lead, Customer Operations

At AlertMedia, At AlertMedia, we help organizations protect their people, operations, and brand.

Requirements

• This role is ideal for someone who thrives in ambiguity, leads with curiosity, and can independently identify what matters most. You have the technical fluency to bring ideas to life and the interpersonal savvy to move work forward across teams without needing a formal playbook to get started.
• 2+ years of professional experience in a technical, operations, or strategy role
• Experience in customer success or implementation is preferred
• Engineering, computer science, or coding background preferred
• Demonstrated ability to take ideas from concept to execution with minimal oversight
• Strong project management skills with a track record of delivering complex initiatives
• Comfort operating in ambiguous environments with competing priorities
• Outcomes-oriented mindset with a bias toward action and accountability
• High level of intellectual curiosity and a willingness to rapidly learn new tools and technologies
• Ability to work cross-functionally and influence/hold accountability without direct authority
• Transparent communication style with strong follow-through
• Proven ability to “dream it and do it”—balancing vision with practical execution