AI Automation Engineer - Agentic AI & Workflow Automation

Proofpoint; Denver (CO); On-site; USD 102,300 - 160,820; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career growth on your terms

Flexible work environment

Wellness and volunteer days

Job summary

Proofpoint is seeking an AI Automation Engineer to join the CS Operations – GTM Automation & AI team. You will design, build, and evolve AI-driven applications—chat assistants, workflows, and autonomous agents—to empower post-sales teams such as Customer Success and Renewals.

In this role, you will partner with AI Integration, Data, and Enablement teams to turn ideas into high-impact AI capabilities, applying advanced prompt engineering and coding where needed.

Qualifications

• 8+ years of professional experience, with at least 2+ years focused on AI technologies.
• Proven experience building AI applications with demonstrated results.
• Experience in GTM, ideally within post-sales functions such as Customer Success.
• Strong command of advanced prompt engineering; understands how to construct context that drives accurate, reliable model output.
• Experience architecting multi-agent systems optimized for performance, reliability, and scale.
• Working knowledge of Python, with the ability to use AI to write code and to determine which components belong in a prompt versus in code.

Responsibilities

• Evolve and maintain AI chat assistants and conversational AI for post-sales teams.
• Design and implement AI-driven workflow automations using enterprise orchestration platforms.
• Tune AI performance, test with usage data, and establish guardrails for reliable outputs.
• Integrate AI capabilities with Salesforce, Gainsight/Totango, Clari, Gong, Pendo, Snowflake/Redshift, AWS, and Power BI.
• Collaborate with Data and AI Integration teams to expand the AI brain via MCP and data sources.
• Define human-in-the-loop guardrails and monitoring for agentic AI applications.

Skills

AI technologies

Prompt engineering

Python

Multi-agent systems

Enterprise orchestration

LLM platforms

Education

Bachelor's degree in CS/Engineering

Tools

Amazon Quick Automate

UnifyApps

OpenAI

Anthropic

Amazon Bedrock

Salesforce

Gainsight/Totango

Clari

Gong

Pendo

Snowflake/Redshift

AWS

Power BI

Job description

Proofpoint is seeking an AI Automation Engineer to join the CS Operations – GTM Automation & AI team. You will design, build, and evolve AI-driven applications—chat assistants, workflows, and autonomous agents—to empower post-sales teams such as Customer Success and Renewals.

In this role, you will partner with AI Integration, Data, and Enablement teams to turn ideas into high-impact AI capabilities, applying advanced prompt engineering and coding where needed.