AI Automation Engineer

Inherent Technologies; Northborough (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Inherent Technologies seeks an AI Automation Engineer to design and implement AI-driven automation across Digital Workplace Services. You will leverage Generative AI, Copilot Studio, Azure OpenAI, and Power Platform to enhance IT operations and service desks.

Responsibilities include building AI agents, integrating with ServiceNow and Microsoft 365, and driving adoption of AI-powered workplace solutions while ensuring governance and security.

Qualifications

• Experience designing AI-driven automation for enterprise IT environments.
• Strong knowledge of GenAI, AI agents, and governance practices.
• Proficiency with Microsoft 365, Copilot, and Power Platform integrations.
• Ability to develop APIs and connectors for data exchange.
• Experience with Azure OpenAI services and LLM-based tools.

Responsibilities

• Design and implement AI-powered automation for Digital Workplace Services.
• Develop intelligent virtual assistants and AI agents using Copilot Studio and Azure OpenAI.
• Create agentic AI workflows for autonomous task execution and IT support.
• Integrate AI with ITSM, collaboration tools, and enterprise apps.
• Build workflows using Power Platform, APIs, and orchestration frameworks.

Skills

Azure OpenAI

GPT / LLM Models

AI Agents

Agentic AI

Prompt Engineering

RAG

LangGraph / LangChain

Semantic Kernel

Tools

Microsoft Copilot

Copilot Studio

Power Automate

Power Apps

Power Platform

SharePoint Online

Microsoft Teams

Azure Services

ServiceNow

Graph API

Job description

Job Summary

We are seeking an experienced AI Automation Engineer to design, develop, and implement AI-driven automation solutions across Digital Workplace Services. The role will focus on leveraging Generative AI, Microsoft Copilot, Copilot Studio, Azure OpenAI, Power Platform, automation technologies, and intelligent virtual agents to enhance employee experience, optimize IT operations, improve service desk efficiency, and enable autonomous workplace support capabilities. This aligns with Digital Workplace Services initiatives such as AI-powered service desks, intelligent collaboration, agentic AI, and workplace automation.

Position: AI Automation Engineer

Location: Northborough , MA***Onsite***

Duration: 1 Years

Job Summary

We are seeking an experienced AI Automation Engineer to design, develop, and implement AI-driven automation solutions across Digital Workplace Services. The role will focus on leveraging Generative AI, Microsoft Copilot, Copilot Studio, Azure OpenAI, Power Platform, automation technologies, and intelligent virtual agents to enhance employee experience, optimize IT operations, improve service desk efficiency, and enable autonomous workplace support capabilities. This aligns with Digital Workplace Services initiatives such as AI-powered service desks, intelligent collaboration, agentic AI, and workplace automation.

Key Responsibilities

AI & Automation Engineering

Design and implement AI-powered workplace automation solutions.

Develop intelligent virtual assistants, chatbots, and AI agents using Microsoft Copilot Studio and Azure OpenAI.

Build Agentic AI workflows for autonomous task execution and IT support automation.

Integrate AI solutions with ITSM platforms, collaboration tools, and enterprise applications.

Develop workflow automations using Power Platform, APIs, and orchestration frameworks.

Digital Workplace Transformation

Drive adoption of AI-powered Digital Workplace solutions.

Implement intelligent employee self-service solutions.

Enhance productivity through Copilot-enabled workflows.

Improve workplace experience with AI-driven support and knowledge management.

Service Desk Automation

Develop AI Solutions For

• Ticket summarization
• Automated ticket classification
• Knowledge article generation
• Self-healing automation
• Intelligent incident routing
• Virtual support assistants

Reduce manual effort through automation and predictive support capabilities.

Integration & Development

Integrate AI Platforms With

• ServiceNow
• Microsoft 365
• Teams
• SharePoint
• Power Platform
• Azure Services
• Enterprise applications

Develop APIs and connectors for seamless data exchange.

Governance & AI Operations

Establish Responsible AI practices.

Ensure compliance with security, privacy, and governance requirements.

Monitor AI solution performance and optimize models.

Support AI lifecycle management and operational excellence.

Required Technical Skills

AI & GenAI

• Azure OpenAI Services
• GPT / LLM Models
• RAG (Retrieval Augmented Generation)
• Prompt Engineering
• AI Agents & Agentic AI
• Semantic Kernel
• LangGraph / LangChain

Microsoft Technologies

• Microsoft Copilot
• Copilot Studio
• Power Automate
• Power Apps
• Microsoft Teams
• SharePoint Online
• Microsoft Graph API