AI/ML Engineering Director (Fully Remote)

Partner Company; United States; Teletrabalho; USD 120 000 - 170 000; Tempo integral

Resumo da oferta

Partner Company is seeking a strategist to assess and redesign service desk and contact center environments using AI, automation, and intelligent assistance. You will develop modernization ROI models and lead discovery sessions while supporting business development with executive-facing proposals and presentations.

The role focuses on delivering measurable cost savings, operational improvements, and a future-state vision for enterprise support operations leveraging cutting-edge AI capabilities.

Qualificações

• Must have experience assessing and redesigning service desk and contact center environments.
• Experience building business cases for modernization and ROI.
• Proven ability to prototype AI solutions and present to executives.

Responsabilidades

• Assess current-state service desk and contact center environments.
• Design future-state support models leveraging AI, automation, and intelligent assistance.
• Lead discovery sessions and prototype AI solutions; support business development through proposals and exec presentations.

Conhecimentos

Service desk assessment

AI in support

Automation

Intelligent assistance

Descrição da oferta de emprego

• - Assess current-state service desk and contact center environments and design future-state support models leveraging AI, automation, and intelligent assistance.
• - Develop modernization strategies, business cases, and ROI models that demonstrate measurable cost savings and operational improvements.
• - Lead discovery sessions, prototype AI solutions, and support business development through proposals and executive presentations.