AI Adoption & Value Realization Leader

IFS; Illinois; Hybrid; USD 150,000 - 175,000; Full time

Benefits offered by this job

Flexible paid time off

Medical, dental, & vision insurance

401K with Company contribution

Flexible spending accounts

Life insurance and disability benefits

Tuition assistance

Community involvement and volunteering

Job summary

Nexus Black is seeking an AI Adoption Lead to shape the post-sale value realization strategy, build and scale the AI Adoption Engineering organization, and drive repeatable outcomes for enterprise customers.

The role sets the vision, aligns product and GTM, leads cross-functional teams across Product, Engineering, and Support, and anchors portfolio KPIs such as time-to-value, retention, and expansion.

Qualifications

• Executive leadership and organizational-building experience.
• Deep understanding of AI adoption and enterprise value realization.
• Ability to scale post-sale functions and drive customer outcomes.

Responsibilities

• Set strategy for post-sale relationship ownership and first-value acceleration.
• Serve as executive sponsor for key enterprise customers.
• Ensure consistency of customer outcomes across the adoption organization.
• Build a world-class customer experience aligned with company strategy.
• Define adoption methodologies at scale for Nexus, Black Loops, and Embedded AI.
• Ensure organization is trained on evolving product capabilities.
• Partner with Product leadership to align roadmap with customer needs.
• Drive innovation in workflows, integrations, and AI-enabled processes.
• Own portfolio-wide KPIs around adoption, time-to-first-value, retention, and expansion.
• Establish frameworks for value quantification and success planning.
• Ensure whitespace discovery and strategic expansion opportunities surface.
• Partner with Sales Leadership on revenue strategy and renewals.
• Oversee execution quality for POCs, pilots, and scaled rollouts.
• Ensure excellence across configuration, integration, and troubleshooting.
• Drive cross-team coordination between Product, Engineering, and Support.
• Create long-term organizational capability for high-complexity customer use cases.
• Represent the customer voice at the executive level and shape company strategy.
• Collaborate on roadmap and GTM alignment with Product, Engineering, and GTM.
• Lead hiring, mentoring, coaching, and performance development.
• Champion customer advocacy, references, and thought leadership.

Skills

Executive leadership

AI adoption

Customer success

Strategic planning

Job description

Nexus Black is seeking an AI Adoption Lead to shape the post-sale value realization strategy, build and scale the AI Adoption Engineering organization, and drive repeatable outcomes for enterprise customers.

The role sets the vision, aligns product and GTM, leads cross-functional teams across Product, Engineering, and Support, and anchors portfolio KPIs such as time-to-value, retention, and expansion.