AI Adoption Engineer — Drive Enterprise Value

Traversal; Northern (KY); Hybrid; USD 150,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Startup equity

Competitive salary

In-office snacks

Job summary

Traversal seeks an AI Adoption Engineer who guides enterprise customers through activation, scaling, optimization, and value realization. You will run enablement sessions, debug failures, engineer prompts, and surface expansion opportunities.

In this early-stage role, you own customer outcomes, coordinate with product and engineering, and drive adoption of Traversal’s AI-driven SRE workflows. Expect high-visibility customer interactions and ongoing account growth.

Qualifications

• 5+ years in a technical customer-facing role at an enterprise software or infrastructure company.
• You can read logs, understand distributed systems failures, and reason about AI agent root causes.
• Able to run executive-level and engineering-level conversations in the same week with the same customer.
• Experience driving adoption of a technical product with multiple stakeholders.
• Strong written communication is essential.

Responsibilities

• Own all four adoption phases end-to-end for a portfolio of enterprise accounts.
• Maintain a customer-specific 30/60/90 roadmap, updated weekly.
• Lead customer-facing meetings: kickoffs, enablement, QBRs, and reviews.
• Publish monthly leadership updates for executive sponsors.
• Own integrations, prompts, and edge-case debugging for accounts.
• Coordinate with engineering to resolve platform issues and drive product feedback.

Skills

Solutions engineering

Solutions architecture

Technical account management

Customer success engineering

Executive-level conversations

Written communication

Tools

Slack

ServiceNow

Splunk

Job description

Traversal seeks an AI Adoption Engineer who guides enterprise customers through activation, scaling, optimization, and value realization. You will run enablement sessions, debug failures, engineer prompts, and surface expansion opportunities.

In this early-stage role, you own customer outcomes, coordinate with product and engineering, and drive adoption of Traversal’s AI-driven SRE workflows. Expect high-visibility customer interactions and ongoing account growth.