AI Adoption & Communications Lead

WPP Media Limited; New York (NY); Hybrid; USD 75,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Medical insurance

Retirement plans

Vision insurance

Dental insurance

Paid time off

Partner discounts

Mental health days

Job summary

WPP Media is seeking an experienced Internal Communications Specialist to drive communications, adoption, and enablement for AI agents across Google’s global account. You will translate complex AI concepts into clear messages, manage newsletters, and maintain the Google Workspace experience within WPP Open.

You will collaborate with Google stakeholders, Data & Technology Services, and the WPP Open product team, shaping content that educates employees on new tools, use cases, and value

Qualifications

• Bachelor’s degree or equivalent professional experience in communications, marketing, business, technology, change management, or a related discipline.
• 3–6 years of relevant experience in internal communications, employee engagement, digital adoption, change management, technology communications, or a related field.
• Experience creating and managing internal communications for a large organization, agency, technology environment, or transformation initiative.
• Strong writing, editing, and editorial judgment, with the ability to make complex information clear and accessible.
• Experience supporting adoption of a platform, tool, process, or organizational transformation initiative.
• Ability to interpret usage data, investigate adoption trends, and connect quantitative findings with qualitative user feedback.
• Experience developing newsletters, content calendars, announcements, presentations, user guides, or enablement materials.
• Strong presentation, meeting facilitation, and stakeholder engagement skills across diverse audiences and levels of seniority.

Responsibilities

• Own internal communications for AI agents and related capabilities across Google’s global account, ensuring employees receive timely, clear, and relevant information.
• Manage the agency’s fortnightly AI and agent newsletter, including content planning, editorial development, stakeholder coordination, and distribution.
• Help shape relevant content for the monthly client newsletter, highlighting useful tools, emerging capabilities, success stories, and practical applications.
• Maintain the Google Workspace within WPP Open, including user management, homepage updates, content accuracy, and current “need to know” information.
• Gather information about newly created agents and translate their purpose, use cases, and value into accessible communications for relevant audiences.
• Track adoption and usage trends, investigate why engagement has increased, declined, or stalled, and turn findings into actionable recommendations.
• Host and facilitate recurring agency-wide AI and agent sessions that encourage participation, knowledge sharing, and discovery.
• Design and coordinate enablement activities, including training sessions, user guides, focus groups, interviews, surveys, and other interventions that support adoption.
• Build trusted relationships across the agency, recognize employee contributions, and maintain an effective feedback loop between users and the Integrated AI Solutions team.
• Curate relevant internal and external AI thought leadership to help employees understand emerging developments and their practical implications.

Skills

Strong writing

Editorial judgment

Stakeholder engagement

Presentation skills

Content calendars

Data interpretation

Newsletter management

Agile collaboration

User guides creation

Internal communications

Education

Bachelor’s degree or equivalent

Tools

Newsletter tooling

Job description

WPP Media is seeking an experienced Internal Communications Specialist to drive communications, adoption, and enablement for AI agents across Google’s global account. You will translate complex AI concepts into clear messages, manage newsletters, and maintain the Google Workspace experience within WPP Open.

You will collaborate with Google stakeholders, Data & Technology Services, and the WPP Open product team, shaping content that educates employees on new tools, use cases, and value