AHS Product Engineer II FrontRunner Deployments

Modular Mining Systems, Inc.; Tucson (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Modular Mining Systems, Inc. (a Komatsu subsidiary) seeks an AHS Product Engineer II to provide advanced technical support for FrontRunner systems, diagnose complex software issues, deployments, and documentation, and collaborate with regional teams and mine sites to ensure safe, efficient operations.

Travel up to 25% domestically and internationally is expected; office-based work with periodic mine-site engagement and mentoring of junior engineers in a fast-paced, safety-driven environment.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical discipline or equivalent combination of relevant technical education, training, and professional experience.
• Demonstrated professional experience troubleshooting and supporting complex software, industrial technology, enterprise applications, or integrated technical systems.
• Experience working in a technical support, product support, systems engineering, application support, software testing, deployment, or similar technical environment.
• Ability to independently investigate technical issues, evaluate available evidence, identify likely root causes, test potential solutions, and determine when escalation is required.
• Experience communicating technical information and troubleshooting activities to colleagues, customers, or other stakeholders.
• Experience creating or maintaining technical documentation such as troubleshooting guides, installation procedures, test plans, release documentation, or knowledge-base articles.
• Demonstrated ability to manage multiple technical priorities while maintaining accurate documentation and communicating status appropriately.
• Strong written and verbal communication skills, particularly when explaining technical issues to geographically distributed teams.
• Ability to work effectively both independently and as part of a multidisciplinary technical team.

Responsibilities

• Provide advanced technical support for the FrontRunner Autonomous Haulage System (AHS), investigating and resolving incidents and service requests while meeting established service-level expectations.
• Troubleshoot complex software, system, configuration, networking, database, and integration issues by analyzing system logs, diagnostic data, configurations, and other available technical information.
• Take ownership of technical issues through resolution or appropriate escalation, coordinating with regional support, engineering, development, quality assurance, and other technical teams as required.
• Support and lead assigned FrontRunner AHS software deployments and upgrades, following approved installation documentation, standards, procedures, checklists, and quality-assurance practices.
• Perform system checkout, configuration verification, functional testing, and post-deployment validation to confirm that installations, upgrades, and fixes operate as intended.
• Develop and execute test plans and test cases for AHS software, configurations, fixes, and deployment activities; document results and communicate identified issues to appropriate stakeholders.
• Create, review, and maintain technical documentation, including release notes, installation instructions, troubleshooting procedures, checkout procedures, deployment checklists, and knowledge-base content.
• Identify recurring technical issues, support trends, and opportunities to improve product supportability, troubleshooting processes, deployment practices, documentation, and overall service quality.
• Provide technical guidance, mentoring, and knowledge transfer to Product Engineer I employees and other support personnel, promoting consistent troubleshooting and support practices across the team.
• Communicate technical findings, incident status, risks, deployment progress, and recommended actions clearly to regional teams, customers, engineering groups, and other stakeholders.
• Participate in scheduled after-hours and emergency support for AHS sites and regional teams, including support of critical issues outside normal business hours in accordance with established support processes.
• Travel to customer mine sites and regional locations, including international and potentially extended assignments, to support deployments, upgrades, troubleshooting and other technical activities while complying with Komatsu and customer safety requirements.

Skills

Windows knowledge

Linux knowledge

Networking basics

Relational databases

Log analysis

Technical documentation

Troubleshooting

Communication skills

Mentoring

Education

Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical discipline or equivalent combination of relevant technical education, training, and professional experience.

Job description

Modular Mining Systems, Inc. (a Komatsu subsidiary) seeks an AHS Product Engineer II to provide advanced technical support for FrontRunner systems, diagnose complex software issues, deployments, and documentation, and collaborate with regional teams and mine sites to ensure safe, efficient operations.

Travel up to 25% domestically and internationally is expected; office-based work with periodic mine-site engagement and mentoring of junior engineers in a fast-paced, safety-driven environment.