Enrollment & Eligibility Assistant

bannerhealth; Tucson (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

Banner Health's Whole Health Clinic in Tucson is seeking an Enrollment and Eligibility Assistant to serve as the first point of contact for new patients, guiding them through AHCCCS, Tobacco Tax, and Sliding Fee programs with compassion and professionalism.

This role supports both front and back office operations, coordinating financial screenings and required Medicaid documentation to ensure our clinic runs efficiently and in compliance with regulatory standards.

Qualifications

• Familiar with behavioral health resources and able to interact with individuals with various mental health needs.
• Experience communicating with diverse patient populations and guiding enrollment processes.

Responsibilities

• Answers, screens/forwards calls, provides information, and schedules appointments.
• Coordinate with the Crisis Response Center, medical providers, Behavioral Health Inpatient providers, law enforcement, courts, other Behavioral Health agencies, the RBHA, and other county, State, and applicable government agencies.
• Screens individuals requesting services for eligibility. Completes a Priority Population Screening tool for all persons requesting services.
• Maintains appropriate intake documentation requirements in accordance with agency and funding source requirements.
• Interviews clients for potential financial eligibility for multiple counties, State and Federal medical assistance programs to determine residency, household composition, income, assets and medical expenses such as AHCCCS, Food stamps, cash assistance, social security welfare and disability.
• Requests, researches, reviews and verifies personal documents and files to verify eligibility determination for relevant assistance.
• Verifies hospital admissions/discharges daily, transmits/receives relevant records, to ensure continuity of care.
• Completes all training required by licensing, agency, and funding source or as requested by supervisor and participates in individual and team clinical supervision.
• Has freedom to determine how best to accomplish functions within established procedures and best practices.

Skills

Interpersonal communication

Client interviews

Education

High school diploma/GED or equivalent

Job description

Primary City/State:

Tucson, Arizona

Department Name:

Psych-Whole Health-Clinic

Work Shift:

Day

Job Category:

Administrative Services

You have a place in the health care industry. There’s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you’re looking to leverage your abilities – you belong at Banner Health.

Join our dynamic team at the Whole Health Clinic, where you will play a vital role in connecting patients to life-changing medical assistance programs, including Arizona Health Care Cost Containment System (AHCCCS), Tobacco Tax, and Sliding Fee Medical Assistance programs. As an Enrollment and Eligibility Assistant, you will be at the heart of our integrated outpatient care environment, serving as a welcoming first point of contact for new patients while guiding them through the enrollment and eligibility process with compassion and professionalism. This key position offers a unique opportunity to contribute to both front and back office operations, ensuring seamless coordination of financial screenings, referrals, and required Medicaid documentation that keeps our clinic running efficiently and in compliance with regulatory standards. You will work closely with a collaborative, mission-driven team dedicated to whole-person care, helping to remove barriers that often prevent individuals from accessing the services they need most. If you thrive in a fast-paced, purpose-filled environment and are committed to health equity and patient advocacy, this role is your opportunity to make a meaningful and lasting impact every single day.

Hours:

Schedule will vary based on clinic hours

Clinic hours Monday -Thursday 7:30a-7:00p Friday - 7:30a-5:00p

Location:

535 N. Wilmot Rd.

Tucson, AZ 85711

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.

Position Summary

This position, within a licensed behavioral health/physical health integrated outpatient care environment, identifies, educates and conducts initial screening for prospective enrollment in appropriate AHCCCS, Tobacco Tax and Sliding Fee Medical Assistance programs. Coordinates and monitors the enrollment process to include front and back office operations of enrollment and financial screenings for individuals requesting services.

Core Functions

1. 1. Answers, screens/forwards calls, provides information, and schedules appointments.
2. 2. Communicates and coordinates with the Crisis Response Center, medical providers, Behavioral Health Inpatient providers, law enforcement, courts, other Behavioral Health agencies, the RBHA, and other county, State, and applicable government agencies.
3. 3. Screens individuals requesting services for eligibility.Completes a Priority Population Screening tool for all persons requesting services.
4. 4. Maintains appropriate intake documentation requirements in accordance with agency and funding source requirements.
5. 5. Interviews clients for potential financial eligibility for multiple counties, State and Federal medical assistance programs to determine residency, household composition, income, assets and medical expenses such as AHCCCS, Food stamps, cash assistance, social security welfare and disability.
6. 6. Requests, researches, reviews and verifies personal documents and files to verify eligibility determination for relevant assistance.
7. 7. Verifies hospital admissions/discharges daily, transmits/receives relevant records, to ensure continuity of care.
8. 8. Completes all training required by licensing, agency, and funding source or as requested by supervisor and participates in individual and team clinical supervision.
9. 9. Has freedom to determine how best to accomplish functions within established procedures and best practices.

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge.
• Has familiarity with behavioral health community resources and is able to appropriately interact with individuals who have a range of mental disorders.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

• Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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