AHC Hospitality Security Officer - 3rd Shift

AHC Hospitality; Grand Rapids (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Full benefits

Downtown parking discount

Employee meals provided

Hotel/restaurant discounts

Job summary

AHC Hospitality is hiring a Security Officer for the 3rd shift at Amway Grand Plaza in Grand Rapids, MI. This full-time role pays $18.00-$20.00/hour plus a $2.00 shift premium, with full benefits and employee discounts. Typical hours are 11pm-7am on weekends, and a strong emphasis on guest safety and service.

You will protect guests and assets, respond to emergencies, and coordinate with hotel teams. AHC values growth and professional conduct in a dynamic hospitality environment.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Must have a valid Michigan driver's license with minimal points.
• Ability to walk/stand for long shifts and perform bicycle patrol when needed.
• Ability to read/write clear reports and follow SOPs.

Responsibilities

• Oversee efficient operation of the Security department.
• Provide courteous hospitality while enforcing policies and standards.
• Identify and report safety hazards promptly.
• Handle security incidents and emergencies on shift.
• Respond to medical emergencies as a First Responder.
• Maintain key control and monitor security/safety systems.
• Conduct daily patrols and complete reports.
• Assist teammates and guests with questions or issues.

Skills

Valid MI Driver's License

Stand/walk 8 hours

Bicycle Patrol

Report Writing

Education

High school diploma or equivalent

Associates or Bachelors preferred

Tools

PMS

Saflok

Security Systems

Fire Systems

Job description

AHC Hospitality Security Officer - 3rd Shift

Grand Rapids, Michigan, United States Amway Grand Plaza Full Time

Job Location

Amway Grand Plaza

Pay Range

$18.00-$20.00/hour + $2.00 Shift Premium

Job Description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full-time position with 3rd shift hours. Weekend availability required. Typical work hours are 11pm-7am.

This position is eligible for full benefits (Medical, Dental, Vision, 401K) discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

Protects and safeguards all hotel guests and associates, their belongings and all hotel assets. Respond rapidly to requests for emergency and non-emergency assistance in a professional manner.

ESSENTIAL FUNCTIONS

• Responsible for the efficient and professional running of the Security department.
• Provide gracious hospitality towards all customers. Be highly familiar and adhere to all policies, procedures and standards.
• Recognize and report safety hazards
• Effectively handle any security related incidents or emergency situations which arise on shift.
• Immediately respond to emergency medical situations as a First Responder.
• Ensure compliance with hotel and security SOP/LSOP
• Observe and report any security breaches
• Oversee responsibility of Key control systems.
• Conduct daily physical hazard inspections and daily patrols and complete all reports
• Assist all associates with questions, problems which might occur.
• Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standard uniform of the hotel.
• Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotels, etc.
• Develop knowledge about frequent guests and their special requests and needs.
• Be familiar with cultural differences in order to meet all different customer needs.
• Have PMS and Saflok skills, Security systems and Fire Systems.
• Be able to work according to budget; keep constant eye on staffing level and control costs.
• Be knowledgeable about etiquette and protocols.
• Be familiar with all emergency plans and be able to act upon them.
• Use your PMS password with discretion; always log off terminal when not working. Control that all associates are also doing that.
• Have a good knowledge about the city and the environment.
• Report any unusual occurrences immediately to the Asst. Rooms Division Manager.
• Knowledge of Marriott/Hilton and AHC's Loss Prevention Standard Operating Procedures
• At all times strive to represent the AHC in the most professional, courteous manner.
• Create a productive and positive atmosphere throughout the hotel; have a good relationship with all associates and other departments.
• Ensure that all safety and security supplies are well maintained.
• Complete work or special projects as assigned and make sure to meet due dates.
• Participate with the Safety Committee that will educate and communicate throughout hotels.

REQUIRED SKILLS

• Must have a valid Michigan Driver's License with 3 points or less.
• Must be able to walk and stand for upwards of 8 hours.
• Must be able to ride a bicycle for bicycle patrol during warmer months.
• Must be able to read and write reports

CERTIFICATES, LICENSES, REGISTRATIONS

• High school diploma or equivalent required
• Associates or Bachelors Degree in related field preferred
• Fire, Police or Security related experience is preferred.
• AED/CPR/1st Aid Training preferred.
• Tips/Safe Alcohol Serving certification is preferred.
• Experience in Microsoft Office programs preferred.

PHYSICAL REQUIREMENTS

• Is regularly required to stand, walk, and run.
• Must be able to be on one's feet up to 8 hours per day.
• Is required to use hands and fingers to handle or feel objects.
• Is required to frequently reach with hands and arms.
• Is regularly required to talk or hear, taste, or smell.
• Is occasionally required to sit and stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision
• Pushing, pulling, bending, stooping, upward reaching and lifting 50+ pounds are required for this position.
• Prolonged periods of standing and walking.