AC Hotel Bar Manager

AHC Hospitality; Grand Rapids (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Full benefits (medical, dental &vision

401K

Paid vacation

Parking discount

Employee meals

Hotel/restaurant discounts

Job summary

AHC Hospitality is seeking an experienced B&F Operations Manager for the AC Lounge in Grand Rapids. You will lead a bartending team, manage the beverage program, and ensure guest satisfaction while upholding AC Hotels brand standards.

You will hire, train, and coach staff, monitor inventory and costs, and partner with departments to drive revenue and ensure safe, compliant operations.

Qualifications

• Strong knowledge of mixology, spirits, wine, and beer.
• Proven ability to lead, motivate, and train a team in a fast-paced environment.
• Inventory control, cost management, and purchasing knowledge.
• Experience with standard hotel software and systems.

Responsibilities

• Oversee daily operations of the AC Lounge and beverage program.
• Hire, train, schedule, and coach bar staff; manage inventory and costs.
• Ensure health code compliance and maintain brand standards.
• Collaborate with hotel departments to deliver exceptional guest service.

Skills

Mixology

Team leadership

Inventory control

Problem solving

Guest service

Brand standards

Education

High school diploma or GED

Tools

Birchstreet

POS systems

Excel

Outlook

Job description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a full-time position requiring weekend availability.

This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, worldwide hotel discounts, restaurant discounts and more.

SUMMARY

The B&F Operations Manager for the AC Lounge leads daily operations of the AC Lounge, overseeing the bartending team, the beverage program, and the guest experience. This role hires, trains, schedules, and coaches bar staff; manages ordering, inventory, and beverage costs; and creates seasonal cocktails and features that drive revenue. This role ensures responsible alcohol service, health code compliance, and AC Hotels brand standards in every interaction. We are looking for self-starters with a proven track record of providing exceptional guest service, building teams, meeting budgets, working knowledge of P&L statements, and cost/inventory controls.

ESSENTIAL FUNCTIONS

• Ensure excellence in guest service while overseeing all Beverage & Food as the primary function of the role in addition to keeping a professional pulse within Front Office, Guest Services, Parking, Housekeeping, Laundry, and Engineering functions.
• Understand the mission, vision, and game plan of AHC Hospitality, along with the Marriott and AC Hotels brands.
• Create and sustain a work environment that embraces AHC Hospitality and AC by Marriott brand cultures; ensure fair and equitable treatment and associate satisfaction to enable business success
• Tour and visually inspect property on a daily basis. Monitor property cleanliness, quality of product and service throughout hotel.
• Conduct, under the guidance of the Assistant General Manager, such functions as interviewing, hiring, employee orientation, performance appraisals and coaching and counseling as necessary to ensure appropriate staffing and productivity.
• Represent company to local businesses, colleges, government, and other trades. Be an ambassador to our local community focusing on continuous and consistent corporate social responsibility efforts.
• Ability to use standard software applications and hotel systems.
• Active participation in budgeting/forecasting and profit maximization. Duties include writing and reviewing reports (profit and loss statements/critiques, yield management, capital planning, payroll, etc.); understanding of our purchasing system and inventory controls/process within all departments and purchasing team.
• Work on solid relationship with all vendors and always ensure we are getting best products and service from each of our vendors.
• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals.
• Achieve and maintain optimal brand awareness in addition to achieving and maintaining elite guest service, inspection, and loyalty brand scores.
• Must be able to work in collaboration with the other AHC Hospitality properties and brands to ensure quality compliance within the corporation.
• Maintain strong knowledge of the local market, including demand generators, competitor strategies, and community impact opportunities.
• Work to determine areas of concern and develop strategies to improve performance.
• Coach and support hotel team to effectively manage occupancy and rates, wages and controllable expenses.
• Manage costs within the hotel; including supplies, utilities, and labor expenses, within budgeted parameters, combining with sales/revenue to deliver an efficient and profitable operation.
• Analyze any service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.
• Ensure property is a safe and secure facility for guests and associates.
• Orientates and trains associates per AC by Marriott Guidelines for Operations.
• Follow and Maintain QA specs as well as enforces with staff.
• Follow and Maintain Health Department Specs and enforces with the staff.
• Maintain all recipe specifications are being followed.
• Inspects kitchen, coolers, freezers, bar, and storage areas for proper rotation of product and cleanliness.
• Monitor all equipment and submits repair orders to Engineering.
• Verify all beverage and food logs and self-audits are kept up to date and accurate.
• Monitor all labor costs for kitchen and stewarding. Also assists with payroll for culinary and stewarding.
• Actively manage coverage for the outlets and ensure flexibility in working the line as a support to the teams inclusive of training or developmental opportunities.
• Conducting daily affirmations or pre-shift meetings with the staff.
• Stay current and up to date with required brand trainings, brand standards, and brand initiatives.
• Must be or become ServSafe, Allergen, and Alcohol Safety certified.

REQUIRED SKILLS

• Strong knowledge of mixology, spirits, wine, and beer, along with current cocktail and beverage trends.
• Proven ability to lead, motivate, and train a team in a fast-paced environment.
• Inventory control, cost management, and ordering skills; experience with Birchstreet or a similar purchasing system preferred.
• Comfort with POS systems, scheduling tools, and basic computer programs such as Excel and Outlook.
• Basic math skills to calculate costs, pour costs, percentages, and inventory values.
• Excellent guest service, communication, and problem-solving skills.
• Strong organization and time management; able to handle multiple priorities.

EDUCATION & EXPERIENCE

• High school diploma or GED required; degree or coursework in hospitality or a related field preferred.
• 3+ years of bartending experience, including at least 1 year in a lead, supervisory, or bar management role.
• 2+ years minimum in the role of Supervisory or Management preferred.
• Hotel or full-service restaurant bar experience strongly preferred
• Strong F&B background.
• Serve Safe certification and Alcohol Safety trained.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate must:

• Stand and walk for long periods, up to the full length of a shift.
• Lift and carry up to 50 lbs., such as cases of product, kegs with assistance, and ice.
• Bend, stoop, reach, and use hands and fingers repeatedly to prepare drinks and handle objects.
• Talk, hear, taste, and smell to communicate with guests and check product quality.
• Work in a setting with moderate noise that may vary with live music or events.
• Able to tolerate flashing lights, music levels, and other entertainment elements of a bar setting
• Able to breakdown and move bar equipment with assitive resources each shift
• Must occasionally lift and/or move up to 50 pounds.