Agronomy Customer Support Advisor

Agvance; Shelbyville (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

HSA with yearly contributions

Life insurance

Disability (short & long-term)

401(k) with match

PTO and holidays

Wellness day

Volunteer programs

Employee assistance program

Job summary

Agvance Shelbyville, IL is seeking an Agronomy Customer Support Advisor who blends agronomy knowledge with technology to support co-ops, retailers, and distributors. You will engage customers, diagnose issues, and implement solutions while collaborating with product teams.

The role involves conducting discovery, training staff, and leading implementations of Agvance modules. Travel to customer sites will be periodic.

Qualifications

• Degree in Agronomy or related field, or equivalent hands-on ag retail experience.
• Experience with retail agronomy operations and ag software.
• Excellent verbal and written communication to diverse audiences.
• Organized, detail-oriented with ability to manage multiple priorities.
• Willingness to travel for trade shows and customer sites.

Responsibilities

• Serve as the primary contact for ag retail customers using Agvance agronomy features.
• Collaborate with development to document feature requests, report bugs, and translate feedback.
• Conduct discovery conversations to identify unmet needs and workflow gaps.
• Lead or support deployments of Agvance modules, including configuration and go-live.
• Perform business process reviews with new and existing customers.
• Deliver training to retail staff on Agvance features and best practices.
• Represent SSI at trade shows and industry events as an agronomy expert.
• Assist sales team with on-site demos and prospect engagements.
• Research industry trends to keep SSI ahead of retailer needs.
• All other duties as assigned.

Skills

Strong communication

Organized and detail-oriented

Customer-first attitude

Willingness to travel

Experience with agronomy software

Customer support / training experience

CCA credential or agronomist cert (a+)

Education

Degree in Agronomy, Crop Science, Agriculture Business, or related field

Tools

Agvance software

Job description

We’re looking for highly motivated and experienced people to join our growing team. You’ll find a collaborative learning environment where everyone works together to deliver winning results. We reward dedication, hard work and innovation. Our team actively supports a healthy work-life balance.

Learn More About Our Full-Time Employee Benefits:

• Health Savings Account (HSA) With $1,000 Yearly Contributions From SSI
• $25,000 Employer-Paid Life Insurance
• Fully Covered Short- and Long-term Disability
• 401(k) – Traditional or Roth, Up to 4% Match
• PTO Accrual Levels Dependent on Years of Service, 8 Paid Holidays, 1 Paid Wellness Day
• Volunteer, Wellness Events and Other Employee Fun Supplied by Our Committees
• Employee Assistance Program Assists Employees and Dependents With Virtually Any Life Event

Position:Agronomy Customer Support Advisor

Location: Shelbyville, IL

Job Id:187

# of Openings:1

OurAgvanceplatform helps co-ops, independent retailers, and distributors run their agronomy operations — and our Agronomy Customer Support team keeps them running. This role blends deep agronomy knowledge with technology, customer engagement, product collaboration, and training. If you have an ag background and thrive in a team that works hard and looks out for each other, we want to hear from you.

Job Responsibilities

• Serve as the primary point of contact for ag retail companies usingAgvanceagronomy features — answering questions, diagnosing issues, and delivering solutions
• Collaborate with our development team — documenting feature requests, reporting bugs, and translating customer feedback into actionable product improvements
• Conduct discovery conversations with customers toidentifyunmet needs, workflow inefficiencies, and new tool or feature opportunities
• Lead or support customer implementations ofAgvanceagronomy modules, including configuration, data setup, and go-live
• Conduct business process reviews with new and existing customers
• Delivertrainingsto retail company staff onAgvanceagronomy features and best practices
• Represent SSI at trade shows and industry events as an agronomy subject-matter expert
• Assistsales team with prospect engagements and on-site demos as experience grows
• Research industry trends and emerging agronomy practices to help SSI stay ahead of what ag retailers need next
• All other duties as assigned

Experience / Skills Required

• Degree in Agronomy, Crop Science, Agriculture Business, or a closely related field — OR equivalent hands-on experience in ag retail operations
• Working knowledge of retail agronomy operations, including fertilizer, crop protection, seed, and/or custom application services
• Strong verbal and written communication skills — able to explain complex agronomy and software concepts clearly to a wide range of audiences
• Organized and detail-oriented, with the ability to manage multiple priorities simultaneously
• Customer-first attitude with a commitment to deliveringaccurate, thorough, andtimelyresponses
• Experience withAgvanceor similar ag retail management software preferred
• Prior customer support, training, or ag retail sales experience preferred
• CCA credential or agronomist certification a plus, but notrequired
• Willingness to travel periodically for trade shows, customer sites, and team events

Physical Requirements

• Extended periods sitting at a desk while working on a computer and phone.
• Occasional long hours standing or walking when attending conferences, trade shows, or customer events.

Meet Kris and Chase, and hear about their experience with SSI