Agribusiness Customer Service & Logistics Coordinator

Perdue Farms, Inc.; Salisbury (MD); On-site; USD 32,000 - 47,000; Full time

Job summary

Perdue AgriBusiness in Salisbury, MD, is seeking an Agrifeed Customer Service Representative to coordinate customer orders from planning through delivery. You will liaise with sales, operations, and logistics partners, maintain data accuracy, and support accounts and claims management to drive customer satisfaction and operational performance.

The role emphasizes detail orientation, excellent communication, and the ability to thrive in a fast-paced environment while building strong relationships

Qualifications

• High School Diploma or equivalent.
• 3-5 years of customer service or logistics experience in a similar industry or field.
• Understand standard software applications.
• Demonstrate strong math, communication, organizational, and analytical skills.

Responsibilities

• Coordinate between sales, clients, blending facility operations and logistics to facilitate client needs.
• Responsible for system entries - contracts, orders, bill of ladings and production product to product transfers.
• Communicate shipment schedule details to facilities, transportation, and clients.
• Coordinate with operations & logistics for any schedule change requests received and communicate available options to clients.
• Work with sales and clients to trouble shoot and resolve accounts receivable issues with settlements.
• Audit and perform contract and Agtech system maintenance regarding open balances, closing balances, rolls & closing orders.
• Validate after the fact non-freight accruals on tickets in Agtech.
• Manage the claims process, including tracking, communication, resolution, and follow-up, as this is a key financial metric for the business.
• Be the key liaison for Animal Nutrition and Master Data with Syniti for all changes, input, and updates.

Skills

Customer service

Logistics coordination

Data entry

Microsoft Office

Agtech systems

Problem solving

Education

High School Diploma or equivalent

Bachelor of Science in Agribusiness or Transportation (preferred)

Tools

Syniti

Agtech system

Job description

Perdue AgriBusiness in Salisbury, MD, is seeking an Agrifeed Customer Service Representative to coordinate customer orders from planning through delivery. You will liaise with sales, operations, and logistics partners, maintain data accuracy, and support accounts and claims management to drive customer satisfaction and operational performance.

The role emphasizes detail orientation, excellent communication, and the ability to thrive in a fast-paced environment while building strong relationships