Agentic Community Lead - AI-Driven Customer Success

Salesforce, Inc.; San Francisco (CA); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce, Inc. is seeking an experienced Agentic Community Manager to grow and nurture a global MeshMesh community of customers, developers, partners, and advocates. You will design programs, host events, and partner with Product and Engineering to translate feedback into a guided roadmap.

You will lead community spaces, develop AI-driven demos and starter kits, and create engaging content while maintaining inclusive, safe spaces for collaboration across Salesforce teams and external members.

Qualifications

• 6+ years of experience in community management, developer relations, or customer engagement in B2B tech or SaaS.
• Hands-on interest in agentic solution engineering and using AI agents to build community experiences, demos, and automations.

Responsibilities

• Define and execute the community strategy with goals, programs, and metrics for engagement and advocacy.
• Build and manage spaces like Slack channels, forums, events, and user groups.
• Collaborate with Solution Engineering to create AI demos and starter kits for members.
• Design and deploy community agents that answer questions, route issues, welcome members, surface content, and summarize conversations with escalation paths.
• Plan and host events, office hours, AMAs, hackathons, and meetups (virtual and in-person).
• Recruit and support champions and power users, recognizing contributions.
• Create content with Content, Brand, and Product Marketing teams.
• Gather feedback to shape Product, Engineering, and Support roadmaps.
• Moderate guidelines to keep the space welcoming and productive.

Skills

Community management

Developer relations

Data-driven

Cross-functional collaboration

Public speaking / events

Education

Bachelor's degree or equivalent experience

Tools

Slack

Community platforms

AI agents tools

Job description

Salesforce, Inc. is seeking an experienced Agentic Community Manager to grow and nurture a global MeshMesh community of customers, developers, partners, and advocates. You will design programs, host events, and partner with Product and Engineering to translate feedback into a guided roadmap.

You will lead community spaces, develop AI-driven demos and starter kits, and create engaging content while maintaining inclusive, safe spaces for collaboration across Salesforce teams and external members.