Agentic Commerce Delivery Lead (AI-Powered Platforms)

Accenture PLC; Columbus (OH); On-site; USD 140,000 - 240,000; Full time

Job summary

Accenture Song in Columbus, Ohio, seeks a Manager in Customer Technology – Commerce to lead the design, delivery, and scaling of Agentic Commerce workstreams. You will ensure AI-driven capabilities are production-ready, secure, and tightly integrated with enterprise commerce ecosystems.

You will drive architecture patterns across composable and platform-led implementations, translate designs into executable build plans for Salesforce, Adobe, SAP, and MACH stacks, and mentor multidisciplinary

Qualifications

• 7+ years of experience delivering enterprise-scale commerce and digital platforms with experience in:
• Hands-on experience building agentic AI capabilities integrated into production systems
• Strong knowledge of API-led, microservices-based architectures supporting distributed commerce systems
• Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms
• Industry expertise in CMT Industry

Responsibilities

• Lead the design, delivery, and scaling of Agentic Commerce workstreams, ensuring AI-driven capabilities are production-ready, secure, and well integrated with enterprise commerce ecosystems
• Apply and extend Agentic Commerce architecture patterns across composable and platform-led commerce implementations
• Translate AI-driven commerce designs into executable build plans aligned to Salesforce, Adobe, SAP, and MACH ecosystems
• Drive prototype-to-production efforts, embedding agentic workflows into live commerce environments
• Design modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services
• Apply enterprise-grade standards for scalability, security, observability, and reliability of agentic systems
• Contribute to build vs. buy evaluations across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure
• Manage engineering and delivery pods across AI, backend, data, cloud, and DevOps
• Implement CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP
• Deliver integration with CRM, CDP, payments, order management, pricing, and fulfillment systems
• Implement policy-driven architecture including governance, compliance, auditability, and explainability
• Track technical and business KPIs measuring agent performance, conversion uplift, operational efficiency, and ROI
• Operate human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness
• Contribute to industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations
• Build and enhance internal accelerators, reference architectures, and reusable components
• Engage senior client stakeholders, translating architectures into delivery outcomes

Skills

Enterprise-scale commerce delivery

AI and agentic AI capabilities

API-led microservices architecture

LLMs, RAG, vector databases

Leadership & mentoring

Stakeholder communication

Tools

Salesforce Commerce

Adobe Commerce

SAP Commerce

MACH stacks

Job description

Accenture Song in Columbus, Ohio, seeks a Manager in Customer Technology – Commerce to lead the design, delivery, and scaling of Agentic Commerce workstreams. You will ensure AI-driven capabilities are production-ready, secure, and tightly integrated with enterprise commerce ecosystems.

You will drive architecture patterns across composable and platform-led implementations, translate designs into executable build plans for Salesforce, Adobe, SAP, and MACH stacks, and mentor multidisciplinary