Agentic Commerce Architect & Delivery Lead

Accenture PLC; Chicago (IL); On-site; USD 87,000 - 254,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture Song seeks an experienced Manager in Customer Technology – Commerce to lead the design, delivery, and scaling of Agentic Commerce workstreams across enterprise platforms like Salesforce, Adobe, SAP, and MACH stacks. You will drive AI-driven capabilities into production and guide cross-functional teams of AI, backend, cloud, and commerce engineers.

The role emphasizes governance, KPI tracking, and translating architectures into deliverables for global client engagements in B2C, B2B, and

Qualifications

• 7+ years delivering enterprise-scale commerce and digital platforms.
• Hands-on experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or MACH stacks).
• Hands-on experience building agentic AI capabilities integrated into production systems.
• Strong knowledge of API-led, microservices-based architectures supporting distributed commerce systems.
• Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms.
• Industry expertise in CMT Industry.

Responsibilities

• Lead delivery of Agentic Commerce workstreams across platforms (Salesforce, Adobe, SAP, MACH stacks).
• Own delivery from design through build, rollout, and value realization.
• Drive prototype-to-production efforts, embedding agentic workflows into live commerce environments.
• Architect modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services.
• Governance, risk, and value realization; track KPIs and ROI; ensure security and observability.

Skills

Enterprise commerce platforms

Agentic AI capabilities

API-led architectures

LLMs integration

CI/CD

Tools

Salesforce Commerce

Adobe Commerce

SAP Commerce

MACH stacks

Job description

Accenture Song seeks an experienced Manager in Customer Technology – Commerce to lead the design, delivery, and scaling of Agentic Commerce workstreams across enterprise platforms like Salesforce, Adobe, SAP, and MACH stacks. You will drive AI-driven capabilities into production and guide cross-functional teams of AI, backend, cloud, and commerce engineers.

The role emphasizes governance, KPI tracking, and translating architectures into deliverables for global client engagements in B2C, B2B, and