Agentic Commerce Architecture & Delivery Manager | Communications, Media, & Technology

Accenture PLC; Chicago (IL); On-site; USD 87,000 - 254,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture Song seeks an experienced Manager in Customer Technology – Commerce to lead the design, delivery, and scaling of Agentic Commerce workstreams across enterprise platforms like Salesforce, Adobe, SAP, and MACH stacks. You will drive AI-driven capabilities into production and guide cross-functional teams of AI, backend, cloud, and commerce engineers.

The role emphasizes governance, KPI tracking, and translating architectures into deliverables for global client engagements in B2C, B2B, and

Qualifications

• 7+ years delivering enterprise-scale commerce and digital platforms.
• Hands-on experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or MACH stacks).
• Hands-on experience building agentic AI capabilities integrated into production systems.
• Strong knowledge of API-led, microservices-based architectures supporting distributed commerce systems.
• Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms.
• Industry expertise in CMT Industry.

Responsibilities

• Lead delivery of Agentic Commerce workstreams across platforms (Salesforce, Adobe, SAP, MACH stacks).
• Own delivery from design through build, rollout, and value realization.
• Drive prototype-to-production efforts, embedding agentic workflows into live commerce environments.
• Architect modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services.
• Governance, risk, and value realization; track KPIs and ROI; ensure security and observability.

Skills

Enterprise commerce platforms

Agentic AI capabilities

API-led architectures

LLMs integration

CI/CD

Tools

Salesforce Commerce

Adobe Commerce

SAP Commerce

MACH stacks

Job description

Job Description About Accenture Song – Customer Technology, Commerce

Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology – Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences. We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.

What’s in it for you Lead delivery of Agentic Commerce workstreams where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks) Contribute to Accenture Song’s Agentic Commerce engineering standards, accelerators, and reusable assets Own delivery of solution components and workstreams—from design through build, rollout, and value realization Work with global clients across B2C, B2B, and B2B2C commerce Grow and mentor multidisciplinary engineering teams across AI, backend, cloud, and commerce platforms.

As a Manager in Customer Technology – Commerce, you will lead the design, delivery, and scaling of Agentic Commerce workstreams, ensuring AI-driven capabilities are production-ready, secure, and well integrated with enterprise commerce ecosystems. Commerce & Platform Delivery Apply and extend Agentic Commerce architecture patterns across composable and platform-led commerce implementations Translate AI-driven commerce designs into executable build plans aligned to Salesforce, Adobe, SAP, and MACH ecosystems Drive prototype-to-production efforts, embedding agentic workflows into live commerce environments Architecture & Engineering Design modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services Apply enterprise-grade standards for scalability, security, observability, and reliability of agentic systems Contribute to build vs. buy evaluations across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure Delivery & Execution Manage engineering and delivery pods across AI, backend, data, cloud, and DevOps Implement CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP Deliver integration with CRM, CDP, payments, order management, pricing, and fulfillment systems Governance, Risk & Value Realization Implement policy-driven architecture including governance, compliance, auditability, and explainability Track technical and business KPIs measuring agent performance, conversion uplift, operational efficiency, and ROI Operate human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness Market & Practice Growth Contribute to industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations Build and enhance internal accelerators, reference architectures, and reusable components Engage senior client stakeholders, translating architectures into delivery outcomes.

Basic Qualifications:

• 7+ years of experience delivering enterprise-scale commerce and digital platforms with experience in:
• Hands-on experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks)
• Hands-on experience building agentic AI capabilities integrated into production systems
• Strong knowledge of API-led, microservices-based architectures supporting distributed commerce systems
• Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms
• Industry expertise in CMT Industry

Preferred Qualifications:

• Proven success delivering prototype-to-production work with CI/CD, cloud-native architecture, and DevOps
• Experience applying enterprise governance frameworks for AI-driven systems
• Solid understanding of observability, performance benchmarking, and AI evaluation frameworks
• Demonstrated ability to lead and mentor cross-functional engineering teams
• Strong communication skills—able to present designs and delivery plans to senior stakeholders
• Track record of contributing to reusable assets and practice capabilities

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Annual Salary Range

• California $94,400 to $293,800
• Colorado $94,400 to $253,800
• Connecticut $94,400 to $253,800
• District of Columbia $100,500 to $270,300
• Illinois $87,400 to $253,800
• Maine $80,400 to $216,200
• Maryland $94,400 to $253,800
• Massachusetts $94,400 to $270,300
• Minnesota $94,400 to $253,800
• New York $87,400 to $293,800
• New Jersey $100,500 to $293,800
• Ohio $87,400 to $235,000
• Virginia $87,400 to $270,300
• Washington $100,500 to $270,300

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 [phone] or send us an email or speak with your recruiter.