Agentic Commerce Engineering Specialist | Communications, Media, & Technology

Accenture PLC; Chicago (IL); On-site; USD 59,000 - 203,000; Full time

Job summary

Accenture Song in the United States is seeking a Consultant in Customer Technology – Commerce to design, build, and support Agentic Commerce capabilities. You will develop AI-driven features that are production-ready, secure, and integrated with enterprise commerce ecosystems under guidance from Managers and Senior Managers.

You will work across Commerce & Platform Delivery, Engineering & Build, Delivery & Execution, Quality, Governance & Value, Growth & Collaboration; collaborating with global

Qualifications

• 3+ years building commerce or digital platform solutions on one enterprise platform (Salesforce Commerce, Adobe Commerce, SAP Commerce, or MACH stacks) with Generative AI exposure.
• Working knowledge of API-led, microservices-based architectures.
• 1+ year of experience working in the CMT Industry.

Responsibilities

• Implement Agentic Commerce features across composable and platform-led commerce.
• Configure and develop on Salesforce, Adobe, SAP, and MACH ecosystems per solution designs.
• Support prototype-to-production efforts, embedding agentic workflows into live commerce environments.

Skills

Salesforce Commerce

Adobe Commerce

SAP Commerce

MACH stacks

APIs & Microservices

Tools

Salesforce

Adobe

SAP Commerce

MACH

Job description

About Accenture Song – Customer Technology, Commerce

Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology – Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.

We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.

What’s in it for you

• Build Agentic Commerce capabilities where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)
• Contribute to Accenture Song’s Agentic Commerce accelerators and reusable assets
• Help deliver solution components—from build through rollout and value realization
• Work with global clients across B2C, B2B, and B2B2C commerce
• Grow your engineering expertise across AI, backend, cloud, and commerce platforms, with mentorship from senior leaders

What you will do in this role

As a Consultant in Customer Technology – Commerce, you will build and support Agentic Commerce capabilities—developing AI-driven features that are production-ready, secure, and integrated with enterprise commerce ecosystems—working under the direction of Managers and Senior Managers.

Commerce & Platform Delivery

• Implement Agentic Commerce features using established architecture patterns across composable and platform-led commerce
• Configure and develop on Salesforce, Adobe, SAP, and MACH ecosystems in line with solution designs
• Support prototype-to-production efforts, helping embed agentic workflows into live commerce environments

Engineering & Build

• Develop modular, reusable agent components integrated with commerce engines, APIs, and backend services
• Follow enterprise-grade standards for scalability, security, observability, and reliability of agentic systems
• Implement integrations with LLM platforms, orchestration frameworks, and vector stores under guidance

Delivery & Execution

• Contribute to engineering pods across AI, backend, data, cloud, and DevOps
• Support CI/CD pipelines, cloud-native deployments, and containerized workloads on Azure, AWS, or GCP
• Build and test integrations with CRM, CDP, payments, order management, pricing, and fulfillment systems

Quality, Governance & Value

• Apply governance, compliance, auditability, and explainability requirements within build work
• Instrument and report technical KPIs for agent performance and reliability
• Support human-in-the-loop and feedback mechanisms that improve agent effectiveness

Growth & Collaboration

• Contribute to internal accelerators, reference components, and technical documentation
• Collaborate with client and team working-level stakeholders to deliver features
• Continuously build skills across commerce platforms and agentic AI, and mentor junior team members

Basic Qualifications

• 3+ years of experience building commerce or digital platform solutions with hands-on experience developing on at least one enterprise commerce platform (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks) with exposure to agentic AI or Generative AI features integrated into applications
• Working knowledge of API-led, microservices-based architectures
• 1+ year of experience working in the CMT Industry.

Preferred Qualifications

• Familiarity with LLMs, RAG pipelines, or vector databases is a plus
• Experience contributing to delivery using CI/CD, cloud-native architecture, and DevOps practices
• Awareness of governance considerations for AI-driven systems
• Understanding of observability and testing fundamentals
• Ability to work effectively within cross-functional engineering teams
• Clear communication skills—able to explain technical work to team members and stakeholders
• Eagerness to learn, grow expertise, and support junior team members

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 12/11/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: https://www.accenture.com/us-en/careers/local/benefits Role Location Annual Salary Range

California $70,350 to $235,100

Colorado $63,800 to $203,100

Connecticut $63,800 to $203,100

District of Columbia $68,000 to $216,300

Illinois $59,100 to $203,100

Maine $54,400 to $173,100

Maryland $63,800 to $203,100

Massachusetts $63,800 to $216,300

Minnesota $63,800 to $203,100

New York $66,300 to $235,100

New Jersey $68,000 to $235,100

Ohio $59,100 to $188,100

Virginia $59,100 to $216,300

Washington $80,200 to $216,300

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