Agentic AI Process Innovation Lead (Plano, On-site)

2020 Companies; Plano (TX); Presencial; USD 117.000 - 143.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Next-day pay with DailyPay

401K with matching

Paid Time Off

Paid Holidays

Scholarship opportunities

Employee Assistance Program

Leadership Development Program

Descripción de la vacante

2020 Companies, in partnership with Samsung Electronics America, seeks an AI Process Innovation Manager in Plano, TX. The role designs, builds, and deploys Agentic AI solutions and automation workflows bridging AI tech and business operations to improve care service quality and efficiency.

Responsibilities include cross-functional collaboration with Korea HQ counterparts and SEA stakeholders, end-to-end lifecycle from PoC to production, and ensuring timely, scoped delivery.

Formación

• Bachelor's degree in CS, Software Engineering, Information Systems, or related field.
• 5-8 years in software development, process automation, or AI/ML implementation.
• Hands-on production experience with Agentic AI systems, multi-agent orchestration, and tool integration.
• Proficiency in Python and AI libraries (LangChain, LangGraph, AutoGen, OpenAI SDK).
• Experience building MCP servers and connecting agents to APIs/databases.
• Strong API development skills: REST, GraphQL, OAuth2/JWT.
• Experience with Azure/OpenAI, AWS Bedrock, Vertex AI, or similar.
• Experience with Docker, Kubernetes, and CI/CD pipelines.

Responsabilidades

• Agentic AI development: design, build, and deploy multi-agent workflows; implement orchestration, tool-calling, and guardrails for production care use cases.
• AI use case discovery & implementation: identify and prioritize AI use cases with business stakeholders; lead end-to-end delivery from PoC to production.
• MCP server development: design and maintain MCP servers, tool definitions, authentication, and response schemas.
• API & system integration: build RESTful APIs and webhooks to connect AI agents with internal/ external systems.
• Database design & management: configure vector stores for RAG, relational schemas, and optimize AI inference performance.
• Low-code automation: develop process automation with Power Automate/Power Apps or equivalents.
• Environment configuration: manage LLM API, Docker/Kubernetes, CI/CD, monitoring and logging.
• Process analysis: map as-is processes and translate to AI-augmented to-be designs.
• Quality governance: develop evaluation frameworks, monitor model performance, latency, and feedback loops.

Conocimientos

Python programming

Communication

Korean language proficiency

Self-directed work style

Project/multi-workstream management

Educación

Bachelor's degree in CS / Software Engineering / IS or related field

Herramientas

LangChain

LangGraph

AutoGen

OpenAI SDK

Hugging Face Transformers

REST/GraphQL

OAuth2/JWT

Docker

Kubernetes

CI/CD (GitHub Actions / Azure DevOps)

Descripción del empleo

2020 Companies, in partnership with Samsung Electronics America, seeks an AI Process Innovation Manager in Plano, TX. The role designs, builds, and deploys Agentic AI solutions and automation workflows bridging AI tech and business operations to improve care service quality and efficiency.

Responsibilities include cross-functional collaboration with Korea HQ counterparts and SEA stakeholders, end-to-end lifecycle from PoC to production, and ensuring timely, scoped delivery.