Agentic AI Delivery Leader

Tential Solutions; United States; On-site; USD 150,000 - 230,000; Full time

Job summary

Tential Solutions seeks a Senior Manager to lead the enterprise portfolio of agentic AI initiatives. You will own discovery, framing, and value realization, partnering with executives, product, and AI teams to plan and deliver scalable, compliant AI agents that improve customer experience and operations.

Responsible for governance, adoption, and post-launch enhancements, you will balance risk with delivery outcomes and drive measurable business value across lines of business in a fast-paced

Qualifications

• Bachelor's degree required; MBA or equivalent advanced degree preferred.
• 8+ years in digital transformation, product/program management, or consulting; 4+ years delivering AI/ML and generative AI solutions in production; 1+ year delivery agentic AI solutions in production.
• Experience leading multiple concurrent workstreams and managing complex stakeholder environments.
• Demonstrated experience delivering agentic AI solutions (LLM-powered copilots/agents) including use-case discovery, evaluation, deployment, and post-launch iteration; strong understanding of RAG, tool/function calling (MCP/API), autonomous AI, human-in-the-loop, and prompt/config management.
• Program leadership: governance, operating cadence, executive communications, and delivery metrics; track value realization.

Responsibilities

• Own an enterprise portfolio of agentic AI use cases with roadmaps and measurable outcomes.
• Define end-to-end discovery and translate pain points into agentic AI solutions and delivery plans.
• Build business cases, secure executive alignment, and realize benefits through adoption.
• Lead cross-functional squads and governance to deliver pilots and scaled deployments.
• Partner on risk, compliance, and responsible AI; ensure guardrails and explainability are in place.
• Lead go-live, adoption, training, and post-launch enhancements across business units.

Skills

AI/ML leadership

Executive stakeholder management

Delivery leadership

Agile / hybrid delivery

Communication

Education

Bachelor's degree

MBA or equivalent advanced degree

Job description

The Senior Manager, Agentic AI Delivery will be a critical leader within our clients Transformation team, accountable for end-to-end delivery of an enterprise portfolio of agentic AI initiatives from opportunity discovery and value case through design, build, launch, adoption, and measured outcomes. This role partners with executive business leaders, product and engineering teams, data/AI practitioners, and risk/compliance to design and deliver reliable, secure, and scalable AI agent solutions that materially improve customer experience, associate productivity, and operational performance. The Senior Manager establishes the delivery strategy, operating model (governance, ways of working, metrics), and ensures that AI agent deployments meet quality, accuracy, and timeliness to value while achieving committed business outcomes.

Job Functions, Essential Duties And Responsibilities

Agentic AI Program Management and Delivery

• Portfolio ownership and roadmap: Own an enterprise portfolio of agentic AI use cases; shape multi-quarter roadmaps tied to business strategy, scalability and measurable outcomes; define success metrics (value, quality, portability) and manage trade-offs across initiatives.
• Opportunity discovery and solution framing: Define agentic framework to conduct end-to-end discovery (diagnostics, data/system constraints, user journeys) to identify high-value agentic opportunities; translate pain points into agentic AI solutions (tools/actions, guardrails, autonomous or human-in-the-loop) and delivery plans.
• Value case, funding, and benefits realization: Build and defend business cases (cost, revenue, CX improvement); secure executive alignment; establish benefits measurement (baseline, attribution, measurement) and manage realization through adoption and continuous improvement.
• Delivery leadership (Agile / hybrid): Coordinate with cross-functional squads (product, AI engineering, data science, architecture, operations) and external partners to deliver pilots and scaled deployments; manage scope, dependencies, risks, and delivery quality; run executive steering and agentic AI program governance.
• Risk, compliance, and responsible AI: Partner with Responsible AI leader to implement controls for data handling, model/vendor risk, explainability, and operational resilience; ensure appropriate guardrails (policy, content filtering, escalation paths) for production agent use.
• Go-live, adoption, and change leadership: Lead launch planning, training, communications, and hypercare; drive stakeholder readiness and measurable adoption; establish feedback loops and a backlog for post-launch enhancements across business units.

Executive stakeholder management and cross-functional leadership

• Serve as a trusted advisor to executives and senior leaders, translating agentic AI capabilities into practical operating model changes, investment decisions, and delivery commitments.
• Lead executive steering committees and governance forums; produce concise materials for C-suite audiences.
• Proactively manage interlocks across IT, Operations, Service, Sales, and Product
• Drive vendor and platform decisions (build/buy/partner), contract scope, and performance management to ensure delivery outcomes.

Essential Duties and Responsibilities

• Responsible for protecting, securing, and proper handling of all confidential data to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to or our clients..

Supervision

• Agentic AI Delivery Principal

Experience, Skills, Knowledge Requirements

• Bachelor's Degree required; MBA or equivalent advanced degree preferred.
• 8+ years in digital transformation, product/program management, or consulting; 4+ years delivering AI/ML and generative AI solutions in production; 1+ year delivery agentic AI solutions in production
• Experience leading multiple concurrent workstreams and managing complex stakeholder environments.
• Demonstrated experience delivering agentic AI solutions (LLM-powered copilots/agents) including use-case discovery, evaluation, deployment, and post-launch iteration; strong understanding of RAG, tool/function calling (MCP/API), autonomous AI, human-in-the-loop, and prompt/config management.
• Program leadership: proven ability to establish governance, operating cadence, executive communications, and delivery metrics; track value realization and drive decisions across risk, scope, timeline, and investment.
• Excellent verbal and written communication skills; ability to synthesize complex topics into clear executive-ready materials.
• Strong leadership presence with the ability to influence without authority, lead senior stakeholder forums, and mentor/coach cross-functional team members.
• Hands-on orientation: comfort working directly with product/engineering and data teams on backlog shaping, acceptance criteria, testing, and release readiness.
• Metrics-driven mindset with strong analytical skills, including benefits tracking, experimentation, and continuous improvement.
• Ability to operate in a fast-paced environment while managing multiple large-scale initiatives and senior stakeholders.