Agentic AI & AIOps Solutions Architect

Capgemini; Irving (TX); Hybrid; USD 101,000 - 183,000; Full time

Benefits offered by this job

Paid time off

Medical coverage

Retirement plans

Equal Opportunity Employer

Job summary

Capgemini is seeking an experienced AIOps & Agentic AI Architect to design enterprise-scale Agentic AI, AIOps, observability, and intelligent automation solutions. This hands-on role requires deep expertise in Agentic AI systems, IT operations, ITIL processes, automation, and enterprise applications.

You will translate platform capabilities into customer-specific solutions, develop architectures, support RFPs, and engage with customer architects and ARBs to deliver practical implementations.

Qualifications

• 10+ years IT experience with solution architecture.
• 2:0

Responsibilities

• Architect end-to-end Agentic AI solutions across data, semantic/knowledge, agent, orchestration, control, integration, and user-interaction layers.
• Design and integrate AI agents and GenAI assistants to support IT operations and application managed services use cases.
• Develop AIOps and observability architectures including telemetry ingestion, logs, metrics, traces, event correlation, noise reduction, anomaly detection, root-cause analysis, and actionable alerting.
• Design integrations between monitoring/AIOps platforms and ITSM solutions such as ServiceNow, enabling automated ticket creation, routing, workflow integration, and remediation.
• Lead technical discussions and defend solution architectures with customer architects and Architecture Review Boards.
• Support RFPs, proposals, and presales solutioning, including architecture, scope, technology strategy, transformation roadmap, estimates, delivery approach, and value proposition.

Skills

Agentic AI architectures

GenAI architectures

AIOps architectures

ITIL/ITSM processes

Python

PowerShell

Shell scripting

APIs

ServiceNow integration

Cloud & containers

Tools

Splunk ITSI

Dynatrace

AppDynamics

Elastic/ELK

Datadog

ServiceNow

Job description

Capgemini is seeking an experienced AIOps & Agentic AI Architect to design enterprise-scale Agentic AI, AIOps, observability, and intelligent automation solutions. This hands-on role requires deep expertise in Agentic AI systems, IT operations, ITIL processes, automation, and enterprise applications.

You will translate platform capabilities into customer-specific solutions, develop architectures, support RFPs, and engage with customer architects and ARBs to deliver practical implementations.