Agentic Adoption Partner

Eightfold AI; Santa Clara (CA); Hybrid; USD 110,000 - 185,000; Full time

Benefits offered by this job

Equity awards

Discretionary bonuses or commissions

Comprehensive benefits (medical,Vision

Job summary

Eightfold AI is hiring an Agentic Adoption Partner to drive AI agents into production within customer talent workflows. You’ll shape how humans and agents share work, ensuring trust and ongoing adoption across TA teams and HR ops.

You’ll guide end users, certify teams, monitor analytics, and translate findings into scalable playbooks while collaborating with Product, Engineering, and Customer Success to unlock expansion opportunities.

Qualifications

• 5–8 years in Talent Acquisition, HR or customer-facing enterprise SaaS.
• Experience with complex enterprise engagements and cross-functional influence.
• Strong data, consumption dashboards, and actionable business insights.
• Excellent written, verbal, and executive communication skills.
• Genuine enthusiasm for AI agents and talent transformation.

Responsibilities

• Drive agents from deployment into sustained production use.
• Design the human-agent operating model with customers and governance.
• Work directly with recruiters, TA teams, hiring managers, and HR ops.
• Certify end users via Agent Academy and ensure adoption in workflows.
• Monitor usage, actions, and value; develop proactive adoption plans.
• Provide feedback to Product and Engineering to reduce friction.
• Build reusable playbooks and success stories for faster future deployments.
• Identify expansion opportunities for more Eightfold capabilities.

Skills

Talent Acquisition

Enterprise SaaS

Customer Success

Analytics

Executive communication

Education

Bachelor's degree or equivalent

Tools

CRM analytics

Business intelligence

Job description

Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems.

About The Role

At Eightfold, AI agents now do real talent work in production — sourcing, screening, matching, scheduling, engaging candidates and employees, and moving talent across the enterprise. The Agentic Adoption Partner makes that real inside our customers: turning deployed agents into trusted, in-production teammates that execute measurable work, and building the human-agent operating model that sustains it.

This is not a traditional customer success role. You won’t be chasing logins and feature usage — you’ll be getting agents into production, watching what they actually do, earning end-user trust, and expanding the share of work customers confidently hand to their agents. In doing so, you’ll create the repeatable operating model that shapes our customers, our product, and the future of AI-powered talent management.

Responsibilities

• Drive agents from deployment into sustained production use — owning the path from “the agent is live” to “the agent runs a meaningful share of the workflow.”
• Design the human-agent operating model with each customer: which work agents own, where humans stay in the loop, how escalations and overrides are handled, and how trust is earned and expanded over time.
• Work directly with end users — recruiters, TA teams, hiring managers, and HR ops — not just executive sponsors, so agents are adopted in the real flow of work.
• Enable and certify customer end users through Agent Academy, so their teams can operate, trust, and continuously improve their agents independently.
• Own the agent consumption and adoption view — monitoring usage, agent actions, task completion, autonomy rates, and value realized through consumption dashboards and analytics — and turn those signals into proactive recovery and expansion plays.
• Serve as a trusted advisor on AI-era workforce transformation: workflow redesign, change management, and governance of autonomous agents in a talent context.
• Partner cross-functionally with Customer Value, Customer Growth, Product, Engineering, Support, and Enablement to remove barriers to agent adoption and autonomy.
• Translate what agents do in production — and where they hit friction — into actionable feedback for Product and Engineering.
• Build reusable playbooks, operating models, and success stories that make every next agent deployment faster and better.
• Identify expansion opportunities where additional Eightfold agents and capabilities can take on more of the customer’s talent workflow.

Qualifications

• 5–8 years in Talent Acquisition, recruiting, HR/People, HR Technology, Customer Success, Consulting, Professional Services, Change Management, or Enterprise SaaS.
• Direct recruiting or talent‑acquisition experience is strongly preferred — we want people who have done the work our agents now do, and can teach customers to trust agents with it.
• A track record managing complex enterprise engagements and influencing cross‑functional teams without direct authority.
• Comfort with data and analytics — able to read consumption, usage, and agent‑performance dashboards and translate them into business recommendations and action.
• Excellent written, verbal, and executive communication skills.
• Genuine enthusiasm for AI agents and for reshaping how talent work gets done.

Preferred Qualifications

• Hands‑on experience deploying, configuring, or working alongside AI agents or agentic platforms.
• Talent Acquisition or Talent Management domain depth.
• Experience designing enablement, certification, or change‑management programs.
• Fluency with product analytics, customer/agent health metrics, and adoption instrumentation.

We are a team of self‑starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.

Hybrid Work @ Eightfold: At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in‑person collaboration to foster innovation, culture, and rapid execution.

Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office three days per week, as we believe regular in‑person engagement is essential to how we build high‑impact products and strong teams.

Eightfold AI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.

Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.

Please note that this role is open to all US locations. If based in SF Bay Area, the role will be hybrid and require 3x per week in our HQ office in Santa Clara, CA.

• Please note this role is open to all US locations and categorized as hybrid or remote depending on location. The base salary ranges below are provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for commissions and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience. Zones are determined by location.

Zone A (SF Bay Area & Greater NYC): Annual Base Salary Range: $117,000 to $185,000

Zone B (All other US locations): Annual Base Salary Range: $110,000 to $175,000

Our customer stories- https://eightfold.ai/customers/customer-stories/

Press- https://eightfold.ai/about/press