Principal Customer Value Partner (Principal Customer Success Manager)

Eightfold.AI; Santa Clara (CA); Hybrid; USD 150,000 - 200,000; Full time

Job summary

Eightfold is seeking a Principal Customer Value Partner to lead the post-sales journey and ensure our AI platform and agents deliver measurable outcomes for customers across industries.

You will evangelize the Eightfold platform, monitor adoption, articulate ROI, create value stories, and identify upsell opportunities. This hybrid US role is aligned with our Santa Clara HQ and requires collaboration with product, engineering, support, and sales while driving customer renewal and satisfaction.

Qualifications

• 10+ years of experience in management consulting, HR talent acquisition/talent management/learning, customer success, or account management.
• Ability to travel 20% as needed.
• Excellent problem solving in complex, multi-stakeholder situations.
• Top-level data analysis and synthesis.
• Strong verbal and written communication skills.
• Experience handling large, complex customer environments.

Responsibilities

• Evangelize Eightfold AI platform and maximize value for customers.
• Monitor adoption and identify opportunities to expand platform and agent usage.
• Articulate ROI using data to drive business outcomes with customers.
• Create value reviews and renewal conversations with customers.
• Identify upsell opportunities and coordinate with cross-functional teams.
• Unblock escalations by partnering with product, engineering, delivery, support and sales.
• Understand customer HR challenges and develop strategy with Eightfold to address them.
• Build relationships with key customer contacts at all levels and fill contact gaps.

Skills

Management consulting

HR talent acquisition

Talent management

Learning & development

Customer success

Account management

Travel

Problem solving

Data analysis

Communication

Stakeholder management

Job description

United StatesJob ID68764587418Date posted10/26/2026DepartmentCustomer SuccessEightfold is a global leader in an AI-native enterprise talent platform, trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems.What sets Eightfold apart is not just the technology & our mission, but the team behind it. We are a deeply technical, execution-driven organization that values ownership, collaboration, and high standards. Our engineers, product leaders, and go-to-market teams work closely together — in person and across functions — to build systems that scale in the real world. If you’re excited to work on hard problems, move with urgency, raise the bar every day, and help build agentic systems that transform how the world works, Eightfold is the place to do it.About the RoleThe Principal Customer Value Partner (Principal Customer Success Manager) role at Eightfold is responsible for our customers' post-sales journey, ensuring that both our core AI platform & agents are being adopted and delivering real, measurable outcomes. The focus of this role is to understand customer business priorities, drive adoption of Eightfold couched in those success metrics, and develop a value story for each customer. Our CVPs share best practices and play-books to help our customers strategically integrate core AI and agents into existing workflows, identifying where they can augment work and create the most value.The Principal Customer Value Partner (Principal CSM) is a trusted advisor to help our customers optimize and expand what’s working, ensuring the value of Eightfold grows over time. You will help them define their key aspirations and leverage Eightfold to re-design the way they acquire, engage and empower talent, internally and externally, across the globe. You will also be the voice of our customers back to Eightfold.ResponsibilitiesEvangelize Eightfold AI platform with our customers and ensure customers maximize valueMonitor adoption, identify, and close opportunities for improved platform and agent usage to expand long-term valueLeverage data to articulate ROI consistently and effectively to customer allowing to drive towards business outcomesUse Eightfold analytics and AI to create business value reviewsCreate value stories to ensure renewal conversations landIdentify upsell opportunitiesUnblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and salesBuild a deep understanding of your customer’s business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play.Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationshipsStay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscapeInfluence Eightfold’s strategic direction by understanding customer’s business, challenges, desired outcomes, and requested product featuresDrive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewalRequired Qualifications10+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account managementAbility to travel 20%Preferred Qualifications12+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account managementExperience in driving customer renewals and upsell opportunitiesExcellent problem solving in complex, multi-stakeholder situationsTop-level data analysis and synthesisClose attention to detail, basics of project management, and ability to keep multiple trains running at onceStrong verbal and written communication skillsMultithreading large, complex customerWe are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.Hybrid Work @ Eightfold: At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration to foster innovation, culture, and rapid execution.Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office three days per week, as we believe regular in-person engagement is essential to how we build high-impact products and strong teams.Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.Please note that this role is open to all US locations. If based in SF Bay Area, the role will be hybrid and require 3x per week in our HQ office in Santa Clara, CA. The role will be remote in all other US locations.*The base salary ranges below are provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for commissions and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience. Zones are determined by location.Zone A (SF Bay Area & Greater NYC): Annual Base Salary Range: $150,000 to $200,000Zone B (All other US locations): Annual Base Salary Range: $140,000 to $185,000Our customer stories- https://eightfold.ai/customers/customer-stories/Press- https://eightfold.ai/about/press#LI-Remote