Agentforce Product Manager: AI, Data Cloud & Governance

Randstad Digital; East Hanover (NJ); On-site; USD 103,000 - 138,000; Full time

Job summary

Novartis seeks an accomplished Product Manager to own the Agentforce capability roadmap and backlog that leverages Data 360 as a trusted context layer. You will oversee intake, prioritization, and cross-functional coordination across marketing, sales, and future functions.

The role requires hands-on data fluency, strong stakeholder partnerships, and a track record of delivering AI-enabled data products in a regulated environment. Contract position based in East Hanover, NJ with standard hours.

Qualifications

• Bachelor's degree in data, technology, business, engineering, computer science, or a related field required; advanced degree preferred.
• Fluent English; other languages are desirable.
• 5 years of product management, AI product, CRM platform, automation, data platform, or enterprise SaaS experience.
• Strong understanding of AI-enabled product delivery, agent workflows, grounding and context, access controls, evaluation, human oversight, and responsible AI governance.
• Hands-on knowledge of Salesforce Data Cloud and Agentforce or comparable enterprise AI and customer data platforms.
• Demonstrated ability to manage an agile roadmap and backlog across business, Data Cloud, architecture, engineering, security, privacy, legal, risk, and AI governance stakeholders.
• Excellent communication skills and the ability to translate AI opportunities, constraints, risks, and technical dependencies for business and leadership audiences.

Responsibilities

• Manage Agentforce intake: document user need, data context, risk, and enterprise reuse potential.
• Define roadmap and sequencing across initial marketing and sales use cases and future areas.
• Prioritize enterprise demand by strategic value, readiness, governance risk, data availability, and delivery capacity.
• Translate prioritized use cases into epics, features, user stories, evaluation criteria, guardrails, and release plans.
• Partner with Data Cloud Platform Product Owner to specify governed data context for agents.
• Plan Agentforce demand and dependencies with Data Cloud, architecture, engineering, security, privacy, AI governance, and DDIT teams.
• Apply governance reviews, guardrails, data policies, and release conditions with Nova OS and DDIT AI Governance.
• Lead with Center of Excellence to design, build, test, release, and support Agentforce capabilities.
• Define acceptance criteria for performance, grounding, access control, reliability, traceability, and human escalation.
• Drive adoption and learning with change, training, and operations teams; capture feedback for improvement.
• Track value, adoption, quality, risk, and delivery health; communicate outcomes to stakeholders.

Skills

Stakeholder management

Agile product management

Data fluency

Communication skills

Salesforce Data Cloud knowledge

Agentforce familiarity

AI governance awareness

Education

Bachelor's degree in data, technology, business, engineering, computer science, or related field

Advanced degree preferred

Tools

Salesforce Data Cloud

Agentforce

Job description

Novartis seeks an accomplished Product Manager to own the Agentforce capability roadmap and backlog that leverages Data 360 as a trusted context layer. You will oversee intake, prioritization, and cross-functional coordination across marketing, sales, and future functions.

The role requires hands-on data fluency, strong stakeholder partnerships, and a track record of delivering AI-enabled data products in a regulated environment. Contract position based in East Hanover, NJ with standard hours.