Agentforce Developer

NTT DATA, Inc.; Indianapolis (IN); Presencial; USD 95.000 - 125.000; Jornada completa

Descripción de la vacante

NTT DATA, Inc. is seeking a Salesforce Agentforce Developer to design, build, and deploy AI-powered Salesforce solutions leveraging Agentforce and Einstein AI.

You will configure agents, prompts, and flows to automate processes and enhance user experiences across Sales Cloud, Service Cloud, and Experience Cloud. You will implement Apex, LWCs, Flows, Integrations, and security controls, collaborating with stakeholders and participating in Agile ceremonies while delivering robust, scalable

Formación

• 3+ years of Salesforce development and implementation experience.
• 2–3 end-to-end Salesforce projects in a developer role.
• Salesforce Platform Developer I Certification.
• Hands-on with Agentforce, Einstein AI, Prompt Builder, Agent Builder and Copilot.
• Strong Apex, LWC, Flows, Visualforce, Triggers and security knowledge.
• Experience building custom actions, automation, and AI-powered processes.
• Knowledge of REST APIs, Platform Events and external services.
• Understanding of Data Cloud and AI-driven CRM engagement.

Responsabilidades

• Design, develop, test, and deploy AI-powered solutions using Agentforce and Einstein AI.
• Configure agents, topics, prompts, and flows to automate business processes.
• Develop Apex classes, LWCs, Flows, and integrations to support Agentforce.
• Collaborate with stakeholders to translate requirements into Salesforce solutions.
• Configure Prompt Builder, Agent Builder, Copilot Actions and AI workflows.
• Integrate Agentforce with Sales Cloud, Service Cloud, Experience Cloud, and external apps.
• Ensure security, governance, and compliance standards are followed.
• Perform testing, deployment, and documentation; monitor performance and optimize AI.
• Update project managers on progress, risks, dependencies, and blockers.
• Participate in Agile ceremonies and client discussions.

Conocimientos

Agentforce

Einstein AI

Apex

LWC

Flows

Integrations

REST APIs

Platform Events

Data Cloud

Security model

SOQL

SOSL

Prompt Builder

Agent Builder

Copilot

CI/CD

Git

DevOps Center

Herramientas

CI/CD

Git

DevOps Center

Descripción del empleo

Salesforce Agentforce Developer

Offshore

Responsibilities

• Design, develop, test, and deploy AI-powered solutions using Salesforce Agentforce and Einstein AI capabilities.
• Configure and implement Agentforce agents, topics, actions, prompts, and conversation flows to automate business processes and enhance user experiences.
• Develop and maintain Apex classes, Lightning Web Components (LWC), Flows, and integrations to support Agentforce implementations.
• Collaborate with business stakeholders to translate requirements and user stories into scalable Agentforce and Salesforce solutions.
• Configure Prompt Builder, Agent Builder, Copilot Actions, Data Cloud integrations, and AI-driven workflows based on business needs.
• Integrate Agentforce with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and third-party applications.
• Ensure security, governance, and compliance standards are followed while implementing AI-powered solutions.
• Perform unit testing, system testing, deployment, and documentation for Agentforce implementations.
• Monitor Agentforce performance, troubleshoot issues, and optimize AI responses and automation processes.
• Update Project Managers on development progress, risks, dependencies, and roadblocks impacting project timelines.
• Participate in Agile ceremonies, client discussions, solution design sessions, and status meetings.

Qualifications

Required Skills / Qualifications

• 3+ years of experience in Salesforce development and implementation projects.
• Experience working on at least 2-3 end-to-end Salesforce projects in a developer role.
• Salesforce Platform Developer I Certification.
• Hands-on experience with Salesforce Agentforce, Einstein AI, Prompt Builder, Agent Builder, and Copilot capabilities.
• Strong experience in Apex, Lightning Web Components (LWC), Flows, Visualforce, Triggers, and Salesforce security model.
• Experience building custom actions, prompts, automation workflows, and AI-powered business processes within Salesforce.
• Knowledge of Salesforce integrations using REST APIs, Platform Events, and external services.
• Understanding of Data Cloud, CRM data models, and AI-driven customer engagement solutions.

Preferred

• Salesforce AI Specialist Certification and/or Agentforce Specialist Certification.
• Salesforce Platform App Builder or Platform Developer II Certification.
• Experience with Salesforce Data Cloud and Einstein GPT implementations.
• Prior experience working in Agile/Scrum development environments.
• Knowledge of Sales Cloud, Service Cloud, Experience Cloud, and Omni-Channel solutions.
• Experience with Prompt Engineering and Generative AI concepts.
• Knowledge of Reports & Dashboards, SOQL & SOSL.
• Experience with CI/CD, DevOps Center, Git, and Salesforce deployment tools.
• Strong understanding of Profiles, Roles, Permission Sets, Sharing Rules, and Security Best Practices.
• Experience with data migration and large-scale Salesforce implementations.