Agent's Assistant - State Farm Agent Team Member

Dimitri Kondos - State Farm Agent; Portland (OR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Salary

Commission

Advancement opportunities

PTO

Health benefits

Career-building experience

License renewal pay

Hiring bonus

Job summary

Dimitri Kondos - State Farm Agent in Portland, OR is seeking an Agent's Assistant to support daily operations and enhance customer experiences. You will help implement office policies, follow up with clients, and help with insurance and financial services opportunities.

You will collaborate with a team to ensure smooth service delivery, handle appointment setting, respond to inquiries, and contribute to a positive, customer-focused office culture in a fast-paced environment.

Qualifications

• Ability to establish and nurture customer relationships.
• Excellent communication and customer-service mindset.
• Proactive in problem-solving and teamwork.
• Comfortable communicating via email, phone and text.
• Experience with Windows applications and working in a fast-paced environment.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Appointment setting/follow up
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Customer service

Customer empathy

Communication skills

Problem solving

Multichannel communication

Teamwork

Adaptability

Windows applications

Education

Insurance licenses required on day one

Job description

ROLE DESCRIPTION:

As Agent's Assistant - State Farm Agent Team Member with Dimitri Kondos - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.

As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Dimitri Kondos - State Farm Agent is eager to bring aboard your collaborative presence.

BENEFITS:

• Competitive Salary


• Commission


• Growth potential/Opportunity for advancement within my office


• PTO


• Health benefits


• Valuable career-building experience


• License Renewal compensation


• Hiring Bonus

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.


• Appointment setting/follow up


• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.


• Use a customer-focused, needs-based review process to educate customers about insurance options.

QUALIFICATIONS:

• Some Insurance licenses required by first day of employment.


• Dedicated to customer service.


• Able to effectively relate to a customer, answer their questions, and anticipate their needs.


• Excellent communication skills to assist customers and coordinate with other agency team members


• Proactive in problem-solving


• Comfortable communicating via email, phone and text.


• Proactive in problem-solving


• Able to work in and manage a team environment


• Experience in Windows computer applications


• Able to succeed in a fast-paced environment