La Hacienda - Server Assistant

Fairmont; Scottsdale (AZ); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Learning programs

Medical benefits

Career growth

Job summary

Fairmont Scottsdale Princess in Scottsdale, AZ seeks a server assistant to support Food & Beverage colleagues and help set the stage for memorable dining experiences. You will learn the menu, uphold standards, and assist wherever needed in a fast-paced luxury setting.

Join a team that values hospitality, attention to guest needs, and collaboration to ensure flawless service. Enjoy benefits and growth opportunities within the Fairmont brand.

Qualifications

• Previous experience of at least one year in food and beverage.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Exhibit sincere hospitality. Go above and beyond for the guest. Be obsessed with guest satisfaction.
• Complete knowledge of all products, procedures, and standards.
• Be an expert on all things restaurant related. Ace tests. Answer questions. Study.
• Offer the highest level of support. Assists their server as much as possible in as many ways as possible.
• Clears tables when guests are finished. Works with other bussers and servers to make sure enough “hands” are available when a table is finished.
• Sets each table in their section flawlessly and perfectly. Checks each table for completeness of setting. Obsessed with knolling (organizing by parallel or 90 degree angles).
• Stocks side stations and maintains appropriate pars of silverware, glassware, napkins, share plates, marking trays and condiments throughout service.
• Takes pride in polishing items and makes sure they are fingerprint and smudge free. QUIETLY stocks these stations by placing items in gently and softly.
• Maintains water levels throughout service.
• Picks up debris and cleans any spills or grease on the floor.
• Maintains overall cleanliness of the dining room.
• Helps clean and stock all supplies. Organizes and stocks appropriate linen pars.
• Performs all assigned side work before, during, and after their shift.

Skills

Excellent communication

Organizational skills

Interpersonal abilities

Work under pressure

Team player

Guest-focused service

Job description

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.If you are unable to complete a portion of the assessment due to a disability, you may select the disability opt-out option during the assessment. This option will not impact your assessment scoring or consideration for the role.

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

Exceptional service and cuisine are hallmarks of the Fairmont Scottsdale Princess dining experience. As a server assistant, you will take pride in the integral role you play in supporting your Food & Beverage Colleagues and “setting the stage” for a truly memorable meal.

• "Exhibit sincere hospitality. Go above and beyond for the guest. Be obsessed with guest satisfaction."
• Complete knowledge of all products, procedures, and standards.
• Be an expert on all things restaurant related. Ace tests. Answer questions. Study.
• Offer the highest level of support. Assists their server as much as possible in as many ways as possible.
• "Clears tables when guests are finished. Works with other bussers and servers to make sure enough “hands” are available when a table is finished."
• "Sets each table in their section flawlessly and perfectly. Checks each table for completeness of setting. Obsessed with knolling (organizing by parallel or 90 degree angles. Makes sure tables are aligned perfectly, chairs are aligned perfectly, candle holders, etc., etc."
• Stocks side stations and maintains appropriate pars of silverware, glassware, napkins, share plates, marking trays and condiments throughout service.
• Takes pride in polishing items and makes sure they are fingerprint and smudge free. QUIETLY stocks these stations by placing items in gently and softly.
• Maintains water levels throughout service. Remember which positions are which tables are drinking which type of water.
• Picks up debris and cleans any spills or grease on the floor. Be the first person to grab a broom and dustpan when something breaks.
• Maintains overall cleanliness of the dining room. Checks chairs, banquettes, as well as underneath tables.
• Helps clean and stock all supplies. Organizes and stocks appropriate linen pars.
• Performs all assigned side work before, during, and after their shift. (bonus points for doing it with a smile).

Qualifications

• Previous experience of at least one year in food and beverage
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS