Agent Program Analyst — Portal, Compliance & Training

State-of-Georgi; Atlanta (GA); On-site; USD 50,000 - 62,000; Full time

Job summary

State of Georgia is seeking an Agent Program Analyst within the Insurance Department to support the Agent program through reports, documentation, and portal content updates.

The role involves monitoring agent certifications, coordinating with the Georgia Access licensing division, and providing frontline support for agent inquiries while helping improve fraud prevention and training materials.

Qualifications

• High school diploma or GED plus one year of related work experience or completion of an apprenticeship/internship.

Responsibilities

• Compile reports and develop documentation for the Agent program.
• Track agent certification statuses and renewals.
• Coordinate with the Agents Licensing Division on Georgia Access licensing and renewals.
• Provide support to agents and respond to inquiries from the Georgia Access Contact Center.

Education

High school diploma/GED

1 year job-related experience

Job description

State of Georgia is seeking an Agent Program Analyst within the Insurance Department to support the Agent program through reports, documentation, and portal content updates.

The role involves monitoring agent certifications, coordinating with the Georgia Access licensing division, and providing frontline support for agent inquiries while helping improve fraud prevention and training materials.