Agent Product Manager

Wwshemi; San Francisco (CA); On-site; USD 120,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Equity

401(k) match

Job summary

Wwshemi in San Francisco is seeking an Agent Product Manager to coordinate with customers, sales, and engineering, focusing on turning customer needs into product improvements and building repeatable AI agents.

You will lead onboarding calls, scope technical requirements, and prioritize automation vs. engineering work to deliver customer solutions, with a strong emphasis on reducing manual work and improving workflows.

Qualifications

• Minimum 3 years in product management, operations, or a customer-facing technical role delivering customer solutions.
• Hands-on experience building automations or workflows with scripting, RPA, no-code tools, or similar approaches.
• Ability to scope technical requirements and turn customer needs into implementable specifications.

Responsibilities

• Lead customer onboarding, refinement, optimization, and business review calls to support retention and growth.
• Build and deploy AI agents for customer workflows, using AI coding assistants to scope and prototype solutions.
• Identify shared customer needs and translate them into prioritized feature requests for engineering.
• Partner with engineering to resolve blockers and define new agent capabilities.
• Automate routine work and improve the efficiency of customer-facing processes.

Skills

Product management

Customer-facing

Automation

Scripting

RPA

No-code tools

AI coding assistants

Tools

AI coding assistants

No-code tools

Scripting

Job description

About the Role

As an Agent Product Manager at a company building AI software for hospitality, you will coordinate closely with customers, sales, and engineering. The role is primarily customer-facing, with a focus on understanding operational workflows, building repeatable AI agents, and turning customer needs into product improvements.

What You'll Do

• Lead customer onboarding, refinement, optimization, and business review calls to support retention and growth.
• Build and deploy AI agents for customer workflows, using AI coding assistants to scope and prototype solutions.
• Identify shared customer needs and translate them into prioritized feature requests for engineering.
• Partner with engineering to resolve blockers and define new agent capabilities.
• Automate routine work and improve the efficiency of customer-facing processes.

What We're Looking For

• At least 3 years of experience in product management, operations, or a customer-facing technical role delivering customer solutions.
• Hands-on experience building automations or workflows with scripting, RPA, no-code tools, or similar approaches.
• Ability to scope technical requirements and turn customer needs into implementable specifications.
• Experience managing customer relationships and leading calls for onboarding, support, or business reviews.
• Comfort using AI coding assistants to prototype or build solutions, and prioritizing automation versus engineering work across customer requests.
• Experience with non-technical customers is valuable; hospitality, travel, customer service, or workflow automation platform experience is a plus.

Compensation & Benefits

Base salary is $120,000 to $210,000 annually, with 0.15% to 0.60% equity, comprehensive health insurance, and a 401(k) match. Visa sponsorship is not available.

Location

on-site in San Francisco, California.