Agent Operations Associate

Ember AI; Burlingame (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Ember AI is hiring at its Burlingame, CA office to accelerate deployments for healthcare providers. You will own customer implementations from onboarding through launch, translate real-world needs into Ember workflows, and rapidly unblock deployments with data-driven insights.

We value a strong academic background in CS/Math/Finance and experience across software, product, consulting, or operations. You’ll work closely with customers, operations, product, and engineering to drive successful

Qualifications

• Bachelor’s degree in CS, Math, Finance or related field.
• Experience in software engineering, product, consulting, or operations.
• Ability to quickly learn unfamiliar systems and workflows.
• Technical fluency to work with data, software tools, and AI concepts.
• Strong customer intuition and communication skills.

Responsibilities

• Own customer implementations end to end, including onboarding, workflow design, configuration, training, and launch.
• Join customer calls, answer questions, investigate problems, and ensure deployments progress smoothly.
• Learn how customers operate day to day, identify blockers, and translate processes into Ember workflows.
• Investigate discrepancies, analyze data, diagnose root causes, and unblock implementations.
• Use AI tools, automations, or prototypes to solve customer problems.
• Turn customer insights into clear product requirements and decide what to automate next.

Skills

Bachelor's degree in CS/Math/Finance

Software engineering experience

Product/consulting/operations exposure

Ability to learn quickly

Technical fluency with data and AI

Education

Bachelor's degree in Computer Science, Mathematics, Finance or related field

Job description

ABOUT EMBER

Ember is building agents that help healthcare providers get paid for the care they deliver without all the administrative work that gets in the way.

Healthcare revenue cycle management is still run by fragmented data, manual workflows, and large operations teams. Ember works directly with physician groups and healthcare systems to automate these workflows while maintaining the accuracy and reliability required in healthcare.

We’re backed by YC and Nexus Venture Partners, and growing at 8x year-over-year with 250% NRR as customers consistently expand usage.

ABOUT THE ROLE

You’ll sit at the intersection of customers, operations, product, and engineering—working directly with healthcare organizations to make sure Ember is deployed successfully.

You’ll understand how they operate day-to-day, onboard their teams and data, configure workflows, solve problems as they arise, and help turn messy real-world requirements into systems that actually work.

WHAT YOU WILL DO

• Own customer implementations end to end, including onboarding, workflow design, configuration, training, and launch.
• Join customer calls, answer questions, investigate problems, and ensure deployments progress smoothly.
• Learn how customers operate day-to-day, identify where things break, and translate their processes into workflows Ember can automate.
• Investigate discrepancies, analyze customer data, diagnose root causes, and find practical ways to unblock implementations.
• Use AI tools, automations, internal tooling, or quick prototypes to solve customer problems.
• Turn customer insights into clear product requirements and help determine what should be automated, standardized, or built next.

Help users understand Ember, establish new workflows, and use the technology effectively.

YOU WILL LIKE HAVING

• A strong academic track record in computer science, mathematics, finance, or an equivalent field.
• Early experience in software engineering, product, consulting, operations, or another demanding environment where you were expected to learn quickly and take ownership.
• The ability to become comfortable with unfamiliar systems and complicated workflows extremely quickly.
• Enough technical fluency to work with data, use modern software and AI tools, and build lightweight prototypes.
• Strong customer instincts—you communicate clearly, ask good questions, and earn customers’ trust.

WHY JOIN

Ownership from day one. You’re not doing busy work—you’ll be trusted with customer problems and expected to solve them.

You’ll see firsthand how some of the most complicated operational problems in healthcare work and have the ability to change them.

This role combines the analytical exposure of consulting with the opportunity to implement the solution.

Accelerated career trajectory. As we grow, you can expand into product, engineering, operations, customer leadership, or whatever area you prove you can own.